Location: London, Potters Bar, Bristol or Isle of Man (Hybrid working options available)
We have a large complex programme to modernise our Customer Services operation and systems, within which there are multi-faceted delivery streams, a very keen Steerco and Business Sponsor who know exactly what they want, and we’re looking to enhance the existing team with a Senior PM who has managed such complexity before, can work effectively with Steerco/Sponsor management and direct the existing PMs on a day to day basis. Ideally the person would have solid Transformation experience, have a background in Customer Services process enhancements and a strong understanding of Agile.
The Senior Project Manager is accountable for driving delivery of strategic / complex projects and programme of work to achieve defined objectives, they are supported by a multi-disciplined team across the IT & Change function and key business users as well as senior stakeholders across the organisation to maximise the achievement of the delivery outcomes.
The Senior Project Manager has autonomy to manage, oversee, monitor and approve all elements of assigned projects from inception to completion, including proposals/business case development, planning, procurement, external party management, testing, delivery, acceptance of projects and achievement of benefits.
The Senior Project Manager will articulate and maintain a clear line of sight through package...