Middlesbrough Office Based Full Time 12 Month Fixed Term Contract and Permanent Next Assessment Day: Monday 16th September 10:00 -12:00 and 14:00 - 16:00 If you would like to join our friendly and growing Member Connect team, please apply and we will be in touch quickly. XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential. Our Pensions Administration business continues to grow and we are now looking for a number of Member Connect Representatives to join our vibrant office in Middlesbrough with hybrid working and excellent transport links. This is an exciting role and would most likely suit someone with previous experience in a contact centre role or within a customer services where customer care is of paramount importance. Ideally you will have gained knowledge and experience of handling customers in a variety of situations and are focussed on providing a first class customer service. A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn. We also provide wider ranging support to insurance companies in the life and bulk annuities sector. Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It’s about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they’re happy. Above all, it’s about ensuring everyone has a voice and feels valued. Because they are. The Team Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection. Learn more about our Member Connect team in our client video here The Role As a Member Connect Representative with XPS you will… Handle a high volume of inbound calls in a professional and timely manner, ensuring customer satisfaction. Understand customers' needs and provide appropriate solutions or alternatives to meet their requirements. Accurately record and maintain customer information and interactions in a centralised database. Deliver first-class customer service at all times, maintaining a positive and friendly demeanor. Your profile GCSE grade C/4 in English and Maths Previous experience in a contact centre or phone based office role is preferred, but other customer focussed roles including retail and hospitality will also be considered. Must have full right to work in the UK without restriction and have no CCJ's Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively. Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions. Demonstrated organizational and planning skills, allowing you to manage multiple tasks and prioritize effectively. Proactive mindset with a desire to improve standards, develop new procedures, and enhance working practices. Ability to work under pressure and handle challenging situations professionally and calmly. Familiarity with CRM software and databases is a plus. What We Offer Find out more about Life at XPS Find Out More About Our People Approach We offer an attractive reward package, including: Competitive salary Participation in a Discretionary Bonus Scheme 25 days holiday A set of core benefits including pension plan, life assurance, employee assistance programme, access to a qualified, practicing GP 24 hours a day, 365 days a year A comprehensive range of voluntary and flexible benefits to suit you and your lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers. What Next If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly. XPS is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to support with your application. This may be extra time for assessments, pre-interview site visits, interview structure, or asking us about building accessibility. Whatever it may be, please get in touch with us to discuss how we can support you with your application. If you do not feel ready to apply or still have questions, please email us by clicking here The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list when specifically instructed to do so.