We are recruitng for an IT Tech Bar Engineer (2nd line) on contract to work for a NHS Department in Worcester. DUTIES: Assistance with IT related queries & general basic enquiries Assist users logging into and logging tickets within service Now Complete administration within Service Now (log/update and close tickets) To look up and check progress of IT support calls if requested. Hardware diagnostics : carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock. Device rebuilds and ensure compliant before re-issue (configured with latest windows updates) Install & troubleshoot software. Office 365 suite knowledge for troubleshooting. Basic Use of Active Directory – EG: PW resets, Bit locker recovery Basic use of SCCM Basic use of Nexthink mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi factor authentication) Troubleshoot/fix MFA issues Educating users in; logins, mail, MS Teams, outlook, Cisco VPN