Ready to Build an Extraordinary Career in Financial Services?
Join our dynamic team! We're offering a competitive salary between £23,000 - £25,500, depending on your experience. Grow with us and be rewarded for your expertise and dedication.
Why You'll Love Working with Us:
At Leeds Building Society, you make the difference. You're the key to our success, so we see you, value you, and everything you are. We're proud of who we are too. We're small, but we're mighty.
Small enough for you to make your voice heard and to do the things that will set us apart. Mighty enough to punch above our weight and give you the chance to shape a unique and meaningful career.
In return, you get the best of us. At Leeds Building Society, you'll find a place that lets you show up as yourself and build a home for your ambitions as we foster a dynamic, friendly, and collaborative environment where you can thrive and grow.
Hours of Work:
Our vibrant contact centre is open Monday to Friday 8am-6pm and Saturdays 9am-5pm.
You'll work 35 hours a week with a set eight-week rota including one in three Saturdays. On successful completion of your training, you'll also have the option for hybrid working.
What Will I Be Doing?
As the first point of contact for our customer's inbound calls, you'll thrive on creating a positive experience whether it's a call about savings or mortgages. Customer calls range from balance enquiries to speaking to the members about their mortgage payments to more complex queries.
You'll use your IT knowledge and skills to help customers self-serve online, support with technical issues, and respond to social media messaging.
Taking ownership of every call, you'll aim to resolve customer queries as efficiently and effectively as possible whilst recognising that on occasions you may need to collaborate with other teams and arrange a call back to provide the right solution.
What We Are Looking For:
1. Experience of working in a customer service environment.
2. Strong communication and interpersonal skills to build positive relationships with customers and colleagues.
3. Able to handle high volumes of calls efficiently and with professionalism.
4. Able to manage your own workload and structure your day. Can prioritise and multi-task when required whilst completing tasks to a high standard.
5. Show empathy and resilience when faced with demanding situations and can adapt to a wide variety of customer scenarios.
6. Ability to process verbal and written information, assess a situation, and make good judgements.
7. Computer literate and comfortable with Microsoft Word and basic Excel.
8. Educated to GCSE standard (including Maths & English level 4-9) or equivalent experience.
Want to Join the Team?
Click “Please Apply” below.
Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you have a disability or special need that requires accommodation, please contact us.
#J-18808-Ljbffr