We have an exciting opportunity for a Quality Technician Customer Liaison to join our team in Minworth/Birmingham. Reporting to the Quality Manager, the Quality Liaison is responsible for, but not limited to, interacting directly with our Customer representatives on a daily basis. This includes problem solving and defect analysis at the Customer site and ensuring efficient replacement procedures are set up and followed.
How you will contribute
* Interact directly with Customer representatives.
* Notify Quality Techs of any issues that arise at the Customer.
* Assist Customer and/or Quality Techs Systems in root cause analysis and containment issues.
* Maintain daily log of activities and report back to Quality Techs.
* Review and ensure replacement of all material returned from Customer.
* Conduct and document audits.
* Initiate and actively participate in problem solving.
* Follow all Safety Rules, Plant Standards & Quality Techs Systems' policies and procedures.
* Other projects and duties as assigned.
What you will bring
* Previous experience within an established Quality System
* Deep knowledge of quality assurance terminology, methods, and tools
* Superb computer skills, including database management
* Excellent analytical, problem-solving, and decision-making skills
* Proficiency in best practices for testing, version control, and defect management
* Professional certification, such as Six Sigma
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
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