Client Account Handler Location: Cirencester (hybrid) Salary: £25/£32k depending on experience We are pleased to be supporting our Cirencester based Client with the recruitment for a Client Account Handler. This role requires a high level of customer service (ideally from an insurance background), confident, clear telephone manner and the ability to manage your own workload. Hybrid working available (3 days office, 2 days home working – Monday and Friday). Great team environment and prospects - our client really values their staff and offer incentives, team building and training Overall objectives: The role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of insurance. Ensuring a quality service is provided to all clients in accordance with their needs and requirements. Duties and responsibilities: Ensure accuracy, efficiency and professionalism when dealing with both clients and insurers in all aspects of the role: -New Business -Renewals -Mid Term Adjustments -Claims -Queries -Premium financing arrangements Meetings and office visits Advising clients on existing products in accordance with their needs Ensure bad debt queries are dealt with efficiently and in line with company procedure. Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual – use checklists and support documentation as provided by the company to assist with demonstrating compliance. Handle any complaints in accordance with company procedures and regulatory requirements. Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times. Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance. Actively secure new business by approaching our panel of insurers to ensure the client is Actively secure renewal business by re-broking existing business to ensure the client is Attend underwriter visits when requested. Insurer/Underwriters -Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients. Security - Ensure personal data (client and employee) is secure, held and properly utilised in accordance with the principles of the Data Protection Act (2018) and Company policies. Administration- accurate and timely admin and data management. Candidate requirements: The ideal candidate will have previous experience of working in a insurance or customer services based role. Knowledge of property insurance would be a great advantage. Training will be given for the right candidate Essential: excellent customer services skills professional telephone manner accurate data entry aptitude with numbers Please forward your up to date CV details to Lorraine and call to discuss your application. First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers