Job summary To receive and greet staff/patients/relatives and carers attending the Macmillan Unit CRH/Chemotherapy Unit HRI in a caring and professional manner. To provide staff and users with efficient clerical and reception support on the front reception desk and within the chemotherapy suite. The role is multi-faceted and will require that any other clerical duties may need to be undertaken to support the service and its running. Main duties of the job The receptionist is the welcoming face of the unit, responsible for dealing with telephone enquires, liasing with the wider multi disciplinary teams, admission and discharge of patients, making of outpatient appointments as per the consultants requirements. They will be required to work cross site to cover sickness/abcence. Receive and log charitable donations, report repairs and faults. About us We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT. We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services. We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first. Date posted 31 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working Reference number 372-MED2287 Job locations ward 7 greenlea Unit HRI Acre street Lindley HD3 3EA Job description Job responsibilities As per job description 2.1 Main Tasks 1. To always maintain a permanent presence on the reception desk other than when requested to assist with duties related to the chemotherapy suite. 2. Attending to the front Reception desk, answering the telephone in a professional manner in respect of any queries, and dealing sympathetically with patients and any worries they may have regarding their appointments. 3. At the start of the day to ensure all the rooms are open in the Macmillan CRH/Ward 7 reception and clinic areas. To ensure the coffee machine, bookcase, and greeting cards are well stocked for the day. To ensure the reception area is clean and tidy and the daily newspapers have been collected. 4. To be responsible for the admitting and discharging of patients attending the Chemotherapy suite as Day Case and Ward Attenders on the Electronic Patient Record system in a timely fashion. 5. To be responsible for preparing the documentation required in the Chemotherapy Suite by the nursing staff to record the treatments received by patients in accordance with the daily lists from Varian. 6. To assist with the collection of prescriptions from pharmacy, blood products from Pharmacy and chemotherapy from Aseptics as requested by nursing staff in the absence of volunteers and HCAs. 7. To assist with chemotherapy patients refreshments on request in the absence of volunteers and HCAs. 8. To ensure the chemotherapy nurses station documentation supply is fully stocked and restock as required. 9. Prepare documentation in readiness for patient attendance to assist clinic staff with the smooth running of Outpatient clinic lists ie, - patient labels,wristbands, clinic lists etc. 10. To book the arrival of patients for their Outpatients appointments within the Units and updating their demographics as required. Undertake the booking of further appointments, changing of appointments, entering new referrals, and issuing appointment letters as required by the consultants and specialist nurses. 11. To arrange, book and/or cancel transport for patients through the YAS/PTS booking systems ensuring patients are collected and returned to their destinations with a minimum of waiting time. To liaise with the porters to transport patients to different areas within the hospitals. 12. To arrange Headstrong appointments on request from specialist nurses via referral or verbally. 13. Scan referral forms to Orthotics in Huddersfield regarding prosthetics requests and/or wig referrals. 14. Support Outpatient clinics, the Counsellor and all other staff within the Macmillan Unit / Greenlea ward 7 HRI ward 7 HRI, with clerical and administrational tasks as required. 15. To liaise with the Team Leader regarding restocking stationery, equipment, and coffee machine supplies. 16. Report repairs/faults of equipment to the relevant departments. 17. Receive and log charitable donations to the Macmillan Unit/Greenlea Unit and bank the monies received with the General Office. Receive donations from patients for coffee/cards/books/artwork in the Macmillan Unit and record in the appropriate manner. 18. To work cross site to cover reception annual leave/sickness/absences as required. 19. To accept deliveries and deliver post to all departments within the Unit. 20. At the end of the day to ensure: - Electrical appliances are switched off such as computers and printers. The coffee machine is locked away at the Macmillan Unit. Windows are closed, lights switched off and that the rooms in reception (including the Information Centre) and down the chemotherapy corridor are locked. 21. always Maintain strict confidentiality in conjunction with the Data Protection Act. 22. Possess initiative and a measure of independent judgement. 23. To maintain a patient/client focus to deliver a quality service attending training courses as required. 24. To be responsible for dealing with any queries from service users and communicating this effectively to your team leader or in their absence the nurse in charge. 25. Undertake general duties as required and/or other duties appropriate to the grade as delegated by the Team Leader or Senior Staff member. Clinical Duties There are no clinical duties required in this post. 3.2 Professional Duties To take responsibility for own continuing professional development and performance, identifying own developmental needs 3.3 Managerial Duties There are no managerial duties required in this post. 3.4 Financial Duties Log and receive donations to the Macmillan Unit banking the money received with the General Office. 3.5 Managing Self Participate in regular supervision. Attend all mandatory training. Participate annually identifying, developing, and agreeing your own development plan with your Line Manager using the Trust Appraisal. Comply with all Trust policies, procedures, and protocols. Carry out duties with due regard to the Trusts Equal Opportunity Policy. Seek advice and support from Line Manager whenever necessary. Maintain professional conduct always including appearance. Ensure maintenance of Professional Registration. Job description Job responsibilities As per job description 2.1 Main Tasks 1. To always maintain a permanent presence on the reception desk other than when requested to assist with duties related to the chemotherapy suite. 2. Attending to the front Reception desk, answering the telephone in a professional manner in respect of any queries, and dealing sympathetically with patients and any worries they may have regarding their appointments. 3. At the start of the day to ensure all the rooms are open in the Macmillan CRH/Ward 7 reception and clinic areas. To ensure the coffee machine, bookcase, and greeting cards are well stocked for the day. To ensure the reception area is clean and tidy and the daily newspapers have been collected. 4. To be responsible for the admitting and discharging of patients attending the Chemotherapy suite as Day Case and Ward Attenders on the Electronic Patient Record system in a timely fashion. 5. To be responsible for preparing the documentation required in the Chemotherapy Suite by the nursing staff to record the treatments received by patients in accordance with the daily lists from Varian. 6. To assist with the collection of prescriptions from pharmacy, blood products from Pharmacy and chemotherapy from Aseptics as requested by nursing staff in the absence of volunteers and HCAs. 7. To assist with chemotherapy patients refreshments on request in the absence of volunteers and HCAs. 8. To ensure the chemotherapy nurses station documentation supply is fully stocked and restock as required. 9. Prepare documentation in readiness for patient attendance to assist clinic staff with the smooth running of Outpatient clinic lists ie, - patient labels,wristbands, clinic lists etc. 10. To book the arrival of patients for their Outpatients appointments within the Units and updating their demographics as required. Undertake the booking of further appointments, changing of appointments, entering new referrals, and issuing appointment letters as required by the consultants and specialist nurses. 11. To arrange, book and/or cancel transport for patients through the YAS/PTS booking systems ensuring patients are collected and returned to their destinations with a minimum of waiting time. To liaise with the porters to transport patients to different areas within the hospitals. 12. To arrange Headstrong appointments on request from specialist nurses via referral or verbally. 13. Scan referral forms to Orthotics in Huddersfield regarding prosthetics requests and/or wig referrals. 14. Support Outpatient clinics, the Counsellor and all other staff within the Macmillan Unit / Greenlea ward 7 HRI ward 7 HRI, with clerical and administrational tasks as required. 15. To liaise with the Team Leader regarding restocking stationery, equipment, and coffee machine supplies. 16. Report repairs/faults of equipment to the relevant departments. 17. Receive and log charitable donations to the Macmillan Unit/Greenlea Unit and bank the monies received with the General Office. Receive donations from patients for coffee/cards/books/artwork in the Macmillan Unit and record in the appropriate manner. 18. To work cross site to cover reception annual leave/sickness/absences as required. 19. To accept deliveries and deliver post to all departments within the Unit. 20. At the end of the day to ensure: - Electrical appliances are switched off such as computers and printers. The coffee machine is locked away at the Macmillan Unit. Windows are closed, lights switched off and that the rooms in reception (including the Information Centre) and down the chemotherapy corridor are locked. 21. always Maintain strict confidentiality in conjunction with the Data Protection Act. 22. Possess initiative and a measure of independent judgement. 23. To maintain a patient/client focus to deliver a quality service attending training courses as required. 24. To be responsible for dealing with any queries from service users and communicating this effectively to your team leader or in their absence the nurse in charge. 25. Undertake general duties as required and/or other duties appropriate to the grade as delegated by the Team Leader or Senior Staff member. Clinical Duties There are no clinical duties required in this post. 3.2 Professional Duties To take responsibility for own continuing professional development and performance, identifying own developmental needs 3.3 Managerial Duties There are no managerial duties required in this post. 3.4 Financial Duties Log and receive donations to the Macmillan Unit banking the money received with the General Office. 3.5 Managing Self Participate in regular supervision. Attend all mandatory training. Participate annually identifying, developing, and agreeing your own development plan with your Line Manager using the Trust Appraisal. Comply with all Trust policies, procedures, and protocols. Carry out duties with due regard to the Trusts Equal Opportunity Policy. Seek advice and support from Line Manager whenever necessary. Maintain professional conduct always including appearance. Ensure maintenance of Professional Registration. Person Specification Qualifications/Training Essential English and Math GCSE grade 9-2 (A-E) or equivalent or high level of literacy and numeracy skills demonstrated within application Willingness to undertake any training or development relevant to the role Desirable Customer focused training already undertaken Kowledge, experience & expertise Essential An awareness of the importance of maintaining patient confidentiality at all times. Experience of working within in a customer focused setting Previous clerical experience in an office/admin/reception environment Motivation to develop the role and themselves within the role Excellent computer skills with knowledge of Microsoft packages Problem solving skills Ability to prioritise and meet deadlines Good organisational skills Be innovative and proactive To be able to ensure Quality Assurance throughout the Service Delivery process Highly motivated Helpful manner Desirable Experience of working within an office-based NHS setting Knowledge of the Cerner EPR system including Knowledge of the booking process Communication and relationships Essential Good communication written and verbal skills Ability to work effectively as part of a team to deliver the service Person Specification Qualifications/Training Essential English and Math GCSE grade 9-2 (A-E) or equivalent or high level of literacy and numeracy skills demonstrated within application Willingness to undertake any training or development relevant to the role Desirable Customer focused training already undertaken Kowledge, experience & expertise Essential An awareness of the importance of maintaining patient confidentiality at all times. Experience of working within in a customer focused setting Previous clerical experience in an office/admin/reception environment Motivation to develop the role and themselves within the role Excellent computer skills with knowledge of Microsoft packages Problem solving skills Ability to prioritise and meet deadlines Good organisational skills Be innovative and proactive To be able to ensure Quality Assurance throughout the Service Delivery process Highly motivated Helpful manner Desirable Experience of working within an office-based NHS setting Knowledge of the Cerner EPR system including Knowledge of the booking process Communication and relationships Essential Good communication written and verbal skills Ability to work effectively as part of a team to deliver the service Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Calderdale and Huddersfield NHS Foundation Trust Address ward 7 greenlea Unit HRI Acre street Lindley HD3 3EA Employer's website https://www.cht.nhs.uk (Opens in a new tab)