The Rotherham NHS Foundation Trust Service Support Manager Care Group 4
An exciting opportunity has arisen to join Care Group 4 within The Rotherham NHS Foundation Trust. The Trust is an acute and community provider. Our Care Group brings together nursing, therapy, medical imaging, medical and support staff to deliver integrated, holistic care working across the Rotherham community. The Care Group delivers the majority of patient care in community settings, either in citizens' own homes, care homes or community hubs.
The Care Group is a cohesive place to work and employs over 1000 medical, nursing, allied health professional and support staff across 21 different community sites. It covers diverse community adult nursing services including Planned and Unplanned District Nursing, Integrated Rapid Response, Medical Imaging, Specialist nursing teams such as Respiratory, Diabetes, Continence, TB, Cardiac, and Primary ear care and audiology.
As a Care Group, we work closely with our PCNs and within Place to develop and enhance services for the population of Rotherham. In order to do so, we maintain close working relationships between primary, secondary care, mental health providers, social care providers, hospice and voluntary care providers. The Care Group strives to ensure the best possible outcomes for our patients by addressing acute deterioration, treating acute and ongoing illness and facilitating recovery outside of the hospital setting.
Main duties of the job
This role will provide operational management, advice and support to the division to enable the delivery of performance and business objectives. The role will work alongside Service Manager Lead(s) in ensuring safe, effective and efficient overall management and implementation of service delivery. Responsibilities include:
1. Delegated responsibility for monitoring and ensuring that agreed service level agreement activity and access targets are understood and met, adjusting delivery plans to reflect the achievement of national targets.
2. Maintaining key business, quality, financial, service effectiveness and performance targets.
3. Contributing to the development of business cases, bids, project and quality documentation overview documents to support service development and business planning.
4. Day to day operational management of the care support unit providing direct supervision to the administrative staff in the service.
5. Leading the scheduling of outpatient clinics and domiciliary visits.
About us
The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.
As a Trust, we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and we were one of the most improved for staff engagement overall.
But don’t just take our word for it; each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.
All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trust's values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.
Job responsibilities
Please see the attached Job Description and Person Specification for full details of the role and responsibilities.
Person Specification
Qualifications
* Management or Leadership award
Experience
* Demonstrate management and leadership experience within the NHS
* Experience in operational management within a complex health or social care environment
* Demonstrable experience of NHS administrative process
* Track record of undertaking and successfully completing change management
* Demand and capacity planning experience
* Business planning
* Complex change
* Project management
* Quality improvement
Knowledge
* Understanding of Health care and Social Care management environment and roles and responsibilities within it
* Performance management methodology
* Ability to assimilate & co-ordinate various agendas prioritising appropriately
* Knowledge and awareness of National and local access targets
* Clinical Governance, Sound understanding of management processes and procedures
* Service Improvement methodologies
* Waiting list and outpatient management EPR
* NHS eligibility
* Records Management: NHS Code of Practice for Health and Social Care 2016 and the Data Protection Act 2018
£35,392 to £42,618 a year per annum, pro rata
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