Your Company:A leading educational business is seeking a dedicated Customer Service Advisor to join the team in the Bournemouth area. With a specialist focus in online learning and success that dates back many years, this company have become an industry leader and proud service thousands of businesses and millions of professionals eager to advance their learning and knowledge relevant to their role and wider interests.Your Roles and Responsibilities:
1. Acting as the first point of contact for customers who need support, via the phone, email, post or via live chat
2. Providing comprehensive support, to ensure that customers can utilise the services provided without issue and giving advice on matters relating to payments, certifications, cancellations and system queries
3. Working with internal departments to resolve queries related to both finance and sales, supporting on matters such as payment agreements
4. Seeking ways to improve customer journeys
5. Seeing customer queries through to conclusion
6. Ensuring that productivity targets and work-related objectives are met
7. Developing and maintaining working relationships with both internal and external stakeholders including customers, colleagues and suppliers when required
8. Encouraging a positive business reputation and seeking opportunities to ask customers to leave Trustpilot reviews when appropriate
9. Undertaking ad-hoc admin work as ...