First Things First - What We Can Offer You Excellent salary and benefits package Private health insurance with Vitality Company pension scheme A generous annual leave entitlement plus a personal leave entitlement A discounts and cash back scheme A one-off Home Office Allowance 24 weeks’ Maternity/adoption and 8 weeks’ Paternity leave at full pay (terms apply) Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Cycle to work scheme via Cyclescheme Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech Simscout referral scheme - earn £££ if you refer a friend to work here Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship Opportunities for career progression and development Casual dress and relaxed office environment Check out our website for more about working at Simpro https://www.simprogroup.com/uk/company/careerspositions The Job The Customer Support Representative, Level 1 is responsible for the support of our Customers through their expertise and specialist knowledge of the Simpro Group suite of products. What You’ll Do Professionally engage with Simpro Group customers, clients and internal stakeholders on a day-to-day basis using the most appropriate methods of customer support and communication, while identifying opportunities to improve software and implementing improvements. What You’ll Bring Excellent customer service skills, communication, negotiation and relationship building skills. The ability to empathise and understand the needs of clients. A polite and friendly telephone manner. A self-starter and demonstrating resourcefulness and ability to use initiative. Someone with troubleshooting, problem solving and effective questioning skills. An eagerness and enthusiasm to learn, along with the ability to learn quickly. Good personal time management and organizational skills, with the ability to handle multiple priorities and changing schedules. An understanding or insight into trades industries would be a big advantage. A good understanding of cloud based technologies and systems. Core values required of all Simpro, AroFlo, BigChange & ClockShark employees: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.