Service ProjectManager
Salary: £45,000 per annum Negotiable, plus overtime opportunities and Finders Fee for new business.
Location: Sheffield
Hours: 37 hours per week - (flexibility required)
Were looking for aService Project Managerto take charge of coordinating service operations and providing technical support. In this key role, youll ensure our service team runs efficiently, projects are delivered on time, and customer expectations are met to the highest standard.
Key Responsibilities for this Service Project Managerposition:
* Schedule and manage onsite engineers, ensuring client requirements are met promptly with minimal repeat visits.
* Work with the project management team to plan and book installation, repair, and upgrade works.
* Maximise service team efficiency, targeting 95% utilisation.
* Monitor resource allocation to optimise engineer productivity.
* Provide front-line technical support for our range of products and services.
* Investigate customer issues and provide lasting solutions to ensure satisfaction.
1. Act as the main point of contact for clients regarding service schedules, work scopes, and parts availability.
2. Communicate updates regularly with clients to ensure project milestones are met.
3. Identify opportunities to expand business with c...