Customer Account Coordinator - 12 month FTC, Pitstone
Client:
Location:
Pitstone, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
d2bedded2b17
Job Views:
7
Posted:
04.04.2025
Expiry Date:
19.05.2025
Job Description:
Job Description
The Customer Account Coordinator will be responsible for delivering world-class customer service to our global Aftermarket customers. The role holder will be responsible for managing the daily interaction with our customers and maintaining and enhancing customer relationships in order to meet organisational and operational objectives.
Responsibilities:
1. Manage the daily interaction with a selection of regional Aftermarket customers (Tier 2 & 3) - 30-40 customer accounts.
2. Contribute to the sales plan through the negotiation of customer quotations into orders.
3. Deliver front line business support and order management between Safran Electrical & Power and its global Aftermarket customer base.
4. Provide consistently high level customer services ranging from quotation, order acceptance, customer liaison for order tracking with internal Operations teams, issue resolution, invoicing, and administration of warranty claims and recovery of overdue payment in conjunction with the Customer Support Management and Finance teams.
5. Manage the order review process ensuring all conditions are aligned to agreed contracts.
6. Liaise with the customer for any required end user statements to meet export regulations.
7. Use expertise to build strong relationships with customers and create an open and accessible communication route for free flow of information.
8. Provide a service driven customer quotation process ensuring strong links with internal functions to ensure accurate pricing and lead-times are used in all product and service proposals.
9. Manage the repair exchange process where there is a risk to the achievement of agreed customer turnaround times.
10. Manage customer issue resolution in a timely manner, liaising with internal functions as required.
11. Manage with Finance the first level overdue process through invoice query resolution and provide all required supporting information to the Customer Support Management team for escalation issues.
12. Participate in face to face or conference call customer meetings, ensuring all order book reporting, issue resolution, or key performance data is prepared in advance.
13. Improve customer service results by supporting the implementation of re-designed processes and communicating customer service metrics.
14. Assist with the training of new members of the Customer Service Centre team.
Job Requirements:
1. Previous experience working within a customer service environment managing multiple key customer accounts.
2. Previous experience in using SAP required and proficient in the use of Microsoft Excel.
3. Excellent communication skills with a proven ability to build strong relationships with both internal stakeholders and external customers.
4. Highly resilient and strong influencer with the ability to deliver a step change in approach to customer service within a fast-paced environment with tight timescales.
5. Proven ability and experience to own and manage the fast resolution of complex customer issues.
6. Ability to hold first level commercial discussions with customers to drive the conversion of quotations into sales orders.
7. Evidence of written English at interview stage through certification of a formal English or technical qualification studied in the UK or overseas in English, or completion of an online SHL English comprehension test as part of the interview process.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Created on 04/04/2025 by TN United Kingdom
#J-18808-Ljbffr