Job summary We are recruiting for a Healthcare Assistant for Outpatients who wishes to join TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place". We have an exciting opportunity for an enthusiastic candidate to join our friendly and supportive team in Outpatients A /Oncology, (Outpatients B (Fracture & Orthopaedic Clinic), Gynae Outpatients and ENT. Outpatients is a diverse, multidisciplinary environment which requires flexible and adaptable skills, an aptitude to learn and a motivation to develop your own clinical skills in line with progressive service delivery. Main duties of the job The post is vital in supporting patients through their Outpatient Journey, as well as assisting the Doctors and Nurses with examinations and offering emotional support. The candidate must have experience working in a busy environment and will be able to demonstrate flexibility to cover when required across all departments. We are looking for someone confident who can communicate formally on first contact, dealing with everyone in a polite, friendly, and welcoming manner. Demonstration of excellent communication skills and time management in a busy setting is essential. We are passionate about providing excellent CARE, which is why our values are C ompassion, A ccountable, R espect and E veryone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services. We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process. Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today. About us The Isle of Wight NHS Trust is an integrated Acute and Ambulance Trust. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users. Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you. The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions. Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer. Date posted 16 January 2025 Pay scheme Agenda for change Band Band 2 Salary £22,383 a year pro rata Contract Permanent Working pattern Part-time Reference number 470-24-0086-PL Job locations St Mary's Hospital Parkhurst Road Newport PO30 5TG Job description Job responsibilities Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting. Job description Job responsibilities Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting. Person Specification Qualifications and Role Specific Knowledge Essential Good basic education Basic IT skills Demonstrate understanding of the role Desirable NVQ 3 Aptitudes Essential Physically capable of performing the role and responsibilities expected of the post holder e.g. manual handling of patients Able to use initiative to cope in a variety of situations. Able to work as part of a team Ability to maintain effectiveness under pressure Good time management skills Abilities Essential Be willing to take part in training and development opportunities Able to be flexible in relation to service demands Previous care experience desirable, but not essential Ability to adapt to change within working situation Communication Skills Essential Communicates with a limited range of people on day-to-day matters Person Specification Qualifications and Role Specific Knowledge Essential Good basic education Basic IT skills Demonstrate understanding of the role Desirable NVQ 3 Aptitudes Essential Physically capable of performing the role and responsibilities expected of the post holder e.g. manual handling of patients Able to use initiative to cope in a variety of situations. Able to work as part of a team Ability to maintain effectiveness under pressure Good time management skills Abilities Essential Be willing to take part in training and development opportunities Able to be flexible in relation to service demands Previous care experience desirable, but not essential Ability to adapt to change within working situation Communication Skills Essential Communicates with a limited range of people on day-to-day matters Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Isle of Wight NHS Trust Address St Mary's Hospital Parkhurst Road Newport PO30 5TG Employer's website https://www.iow.nhs.uk/ (Opens in a new tab)