Job Purpose Manage the business ISO accreditation process and other relevant industry standards, in particular in relation to Business Continuity and Information Security. Key Duties & Responsibilities Act as Business Continuity Manager and Information Security Manager. Assist in management of the compliance frameworks, policies, standards, processes, and procedures. Working with the Risk and Compliance Manager to ensure the company complies with all regulatory requirements and industry best practices and in accordance with all company policies and procedures. Ensure the company complies with a range of ISO standards. Interpretation of the appropriate control and standard -v- internal policy and process to include; Conducting gap analysis reviews and risk assessments across governance, risk and information security and identifying appropriate controls to mitigate risks; Manage all policy and process reviews including the creation of any new draft policies for stakeholder approval, version controls, annual reviews. Liaising with external regulators, assessors and auditors, as required. Manage the continuous improvement cycles and audit remedial actions; Contributing to the management of an effective business continuity and disaster recovery plan; Contributing to the growth of the business ISO accreditation portfolio; Support the business to achieve its strategic objectives while ensuring compliance with legal, regulatory and commercial requirements; Work collaboratively with the Risk and Compliance Manager to; Ensure the frameworks for compliance, complaints, incidents, and breaches of regulatory obligations is robust and adheres to regulatory requirements, guides, and standards; Undertake compliance monitoring and reporting in accordance with regulatory standards and contractual requirement; Review, analyze, and assess compliance exceptions, including complaints, with a view to identifying process improvement opportunities; Prepare and deliver training, and provide advice to the business, in relation to regulatory and compliance matters; Liaising with external regulators, assessors and auditors, as required. Reviewing and updating policies and procedures to ensure they are compliant with relevant legislation, regulations and contracts with external parties. Attendance at relevant internal and external forums/committees. Attend other Carpenters Group offices including Glasgow as requested. Experience & Knowledge A detailed working understanding of best practice frameworks such as ISO 27001, ISO 22301 and ISO 9001 (this list is not exhaustive). Attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution. Excellent interpersonal and communication skills, both written and oral. Organized, time management skills and an ability to work under pressure and flexibly to meet business deadlines. Strong IT/case management skills. An understanding of the legal and insurance claims regulatory processes. Ability to interpret information, identify risk and provide feedback in a clear and concise manner. A compliance/audit qualification or a willingness to undertake progress towards a recognised and relevant qualification. Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About Us Here at Carpenters, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team delivering insurance and legal service across the UK from seven office locations. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation. Our culture is what defines us as an organisation and has been built around our 5 core values. Benefits 25 days' holiday per annum. Holiday buy and sell scheme. Hybrid working model (in relevant role). 2 x Volunteering days to support charitable initiatives. Matched Giving – up to £250 matched for personal charity fundraising for a registered charity. Medicash cash plan – claim back dental / physio / optical appointments. My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools. Discounts and cash back on travel and shopping through Medicash extras. Life Assurance Scheme (4 x salary). Pension scheme. Funded driving theory test (in relevant role). Active network of Wellbeing Champions – providing mental health support. Training and development opportunities. Funded social events to connect with your colleagues. Dress for your day policy.