Affinity Water is the UK's largest water-only supplier, providing sustainable, high-quality water to 3.85 million customers across the Southeast of England. We have over 1400 employees, with the Head Office in Hatfield.
We are looking for an experienced DX Operations Manager to join our team, playing a pivotal role in shaping the future of our Developer Services operations.
About the Role
You will oversee the integrated functions of the Technical & Extra Care Delivery Lead and the New Mains Lead. You will be responsible for ensuring seamless technical service delivery from customer payment through to project completion, prioritising health and safety, customer satisfaction, and regulatory compliance.
Key Responsibilities
1. Lead and inspire two team leads to deliver high-quality services for New Connections and New Mains.
2. Champion a zero-tolerance approach to poor safety performance, water quality failures, and customer service interruptions.
3. Manage developer-driven projects, including local reinforcements, new mains installations, and new connections, ensuring delivery within agreed time, cost, and quality parameters.
4. Build and maintain strong relationships with internal and external stakeholders, hosting regular meetings to address issues and gather feedback.
5. Drive innovation and continuous improvement across delivery processes and customer experience.
6. Ensure compliance with Water UK metrics, NRSWA, CDM, and Water Supply (Water Fittings) Regulations.
What We’re Looking For
1. Proven leadership experience in a developer services environment.
2. Educated to degree level or equivalent experience.
3. Strong knowledge of CDM regulations and Water Supply (Water Fittings) Regulations 1999.
4. Experience working with NEC4 contracts.
5. Excellent communication and stakeholder management skills.
6. IOSH/NEBOSH qualification (desired).
7. Experience in the water or wider utilities sector (desired).
Benefits
1. Salary dependent on skills and experience.
2. Company Car Allowance.
3. Hybrid role, with the expectations of a minimum two days a week in the office in Hatfield.
4. Annual leave from 26 days rising with length of service, and the option to purchase up to 5 extra days.
5. A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
6. A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%).
7. We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
8. Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
9. Access to our Wellbeing Centre with support for looking after your physical and mental health.
10. Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
11. Up to 4 Affinity days a year to volunteer in the community.
12. Life Assurance.
13. Disability Confident.
Interview Process
1. 1st Stage interview – Teams.
2. 2nd Stage interview – Head Office, Hatfield.
If you need any reasonable adjustments and would like to apply in a different format, please do let us know.
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