Do you enjoy combining technical know-how with innovative solutions to deliver top-notch customer service? Join Dawsongroup TCS, a leader in temperature control solutions, and help us drive success across industries like Food & Drink, Pharmaceutical, Logistics, and more. Position Overview: As a Technical Support Engineer, you’ll play a critical role in ensuring our projects meet technical excellence and customer expectations. From designing and estimating to providing on-site support, you’ll bring solutions to life. Key responsibilities include: Conducting refrigeration and product load calculations. Selecting and specifying refrigeration equipment that meets both project design and regulatory requirements. Creating project estimates and detailed specifications. Managing technical elements of projects from enquiry to handover. Performing site surveys and liaising with internal departments and customers. Training customers on DGTCS Blast & Defrosting units. Supporting product trials and creating documentation such as instruction manuals. Proactively identifying and reporting potential issues to senior management. What We’re Looking For To succeed in this role, you’ll need: C&G Refrigeration and Air Conditioning Level 2 (Level 3 desirable). Experience with fluid chillers (preferred but not essential). Strong IT skills, particularly in MS Outlook, Word, and Excel. An innovative and proactive approach to problem-solving. A full UK driving licence and a willingness to travel as needed. About Us Dawsongroup TCS is a trusted leader in temperature control solutions. With over 30 years of experience, we’ve worked across industries to deliver smarter strategies that improve efficiency and productivity. We believe in sustainable growth, solving customer challenges, and operating with integrity. Our team culture supports collaboration, professional growth, and ethical practices. We aim to provide safe, fulfilling, and rewarding careers for all employees. About Your Future We don’t just want you to join us—we want to see you grow. At Dawsongroup, we’re committed to your development and success. Competitive salary package including a company car. 24 days of holiday 1 for your birthday, plus bank holidays. Wellbeing support including flu jabs and annual health assessments. Internal promotion opportunities and funded training. Perks like cycle-to-work schemes, paid volunteering days, and even a Christmas turkey Ready to join us? At Dawsongroup, people are our greatest asset. If you’re looking for a role where your skills are valued, and you can make a tangible impact, we’d love to hear from you. Dawsongroup plc is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Apply today to become part of the Dawsongroup family NO AGENCIES