The Security Officer is responsible for the security, safety, welfare of occupiers, visitors and supporting the team in delivering the smooth and efficient running of the Security Service for a corporate destination located in the City of London's financial district, offering 11 floors of flexible workspace, just a few minutes from Moorgate station. The Security Officer will protect these by maintaining a vigilant, pro-active security presence to minimise security risks to people and property. Information: Position: Corporate Security Officer Location: Central London (EC2M) Pay Rate: £13.15 per hour Hours: Average 56 hours per week Shifts: 6 On 3 Off Days, Nights & Weekends Job Requirements: SIA Licence Required Corporate Security experience ideal Excellent written and verbal communication skills Customer focused, with a strong knowledge of customer service skills. Demonstrate a strong aptitude for multi-tasking. Strong communication skills Self-motivated and able to work on own initiative. Team player, who will support colleagues and provide ideas to improve service delivery. Ability to think and act quickly in emergency incidents or under pressure. Excellent PC / IT skills CCTV licence & First Aid qualification will be a bonus. The role holder will develop operational excellence and best practice, optimising our service and value offering to customers to achieve performance targets. You will bring innovation and ensure a high-performance culture within your remit. This is an active and visible role requiring strong communication competence in addition to procedural knowledge and adherence. Customer, occupier & service provider interaction is significant and excellent relationship management skills are required. Key Responsibilities: Deliver and encourage outstanding customer service delivery. The Security Officer will need to be able to spend reasonable periods of time during a 12-hour shift both on patrol and standing on post. Ensure full understanding of the emergency procedures & Assignment Instructions Ensure their post is correctly manned at the specific times. This includes being on post at latest, the start time of your shift. Respond to all incidents in line with policies and procedures. To carry out various site patrols as per the patrol schedule & any additional patrols as instructed Report any discrepancies/incidents whilst on patrol to the security control room. Control access and egress at Front of House or Back of House Manage a polite and effective meet and greet service to all staff and visitors, whilst strictly observing access control procedures Ensure those who should not be granted access to the building are professionally and politely prevented from gaining access or escorted from the building. Carry out ID checks in line with instructions issued. Provide tenants and visitors to the building with helpful advice, guidance and information. If not able to do so, direct to the correct personnel who can assist. Respond to these in a calm and professional manner. Actively provide information to any emergency services when required. Deal with conflict in an appropriate and confident manner, if required Ensure you are immaculately presented, in accordance with company regulations. Always remain professional. Carry out a thorough handover when changing duties or at the start or end of each shift. Undertake all training courses/modules as requested. Benefits: Health care plan (HSF) Perk Box (HSF) discounts & offers from cinema tickets to days out Cycle to work scheme Tailed Site Uniform First class training allowing you to develop your skills A view for career development Long service & Employee Recognition awards CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry. At CIS Security Ltd, we do not just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs. Due to the volume of applications, if we have not contacted you withinthree weeks of initial contact then you have not been successful on this occasion.