Adjuster Support Technician
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Stoke
Description
Davies Group, Loss Adjusting division is looking to recruit a Loss Adjuster Technician to join our growing team. In this position, you will play a vital role in the management of Adjuster led claims, providing support to the Adjusters, and working actively on claims >£25k. You will need to be a great communicator, dedicated to providing a professional and proactive service for clients, suppliers, and customers. The successful candidate(s) will liaise with a variety of individuals both internally and externally, while managing incoming emails, telephone calls, suppliers, clients and will be required to demonstrate the ability to manage claim processes and dedicated caseloads in the absence of the Adjuster.
What will your day look like:
1. Supporting dedicated Adjuster(s) in the proactive management of claims.
2. Manage caseload in conjunction with Adjusters, acting autonomously within authority levels.
3. Answer inbound calls, taking action to support customers, suppliers, and clients.
4. Review and Issue reports to clients.
5. Resolve customer queries, questions, or complaints, working with all parties involved for the best customer outcomes.
6. Appoint suppliers and manage progress, independently of Adjuster engagement.
7. Make outbound calls to customer/supplier/clients.
8. Dealing with and actioning associated tasks in relation to claims.
9. Support the Adjuster with making technical decisions, within competency based delegated arrangements.
Knowledge and Abilities:
1. Minimum of 2 years’ experience in property claims management.
2. Ideally experienced in reviewing scopes or work, identifying errors, and missed items.
3. Ability add value in claim reserving and reserve movements.
4. Ability to deliver outcomes in a fast-paced environment.
5. Capable of effective communication.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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