Description Enhance seamless mortgage experiences with precision and speed Join us to drive quality and innovation in mortgage support As a Mortgage Support Analyst within the Credit Ops Risk Team, you will be responsible for the preparation of mortgage documentation, facilitating a seamless mortgage completion experience, and providing after-sales servicing to clients. You will work closely with mortgage specialists, legal partners, and credit colleagues. A strong focus on quality, risk, and controls is essential to ensure high-quality service and faster delivery to clients. Job responsibilities Partners with Mortgage Specialists through the lifecycle of the mortgage process Prepares mortgage documentation, including among others, application and offer packs, utilization requests, commencement letters and annual mortgage statements Instruct, legal and valuation work and undertake all completion activities including ensuring satisfaction of all conditions and mortgage loan booking Partners regularly with and provide support for colleagues in other locations (London, Geneva, Singapore) Maintains accurate data in systems and partner with other operations and technology colleagues to resolve exceptions Develops an in-depth understanding of the UK mortgage regulations and end-to-end process Understands and ensure compliance with, JPMorgan policies and regulatory requirements Supports Regulatory Reporting requirements Partners with colleagues on projects to deliver new products, simplify or enhance existing processes and enhance the client experience Required qualifications, capabilities and skills Previous experience in dealing with client credit documents Excellent interpersonal skills with an ability to communicate at all levels Strong organisational skills, ability to work independently, self-motivated with ability to prioritize work and meet tight deadlines Familiarity with credit and lending products Ability to identify improvements and support delivery of process changes Control and Risk mitigation mind-set and strong attention to detail Preferred qualifications, capabilities and skills Knowledge of mortgage documentation and regulation is a plus Experience within a financial institution is a plus Strong Excel skills an advantage