Overview We are seeking a detail-oriented and efficient Order Processor for a 12 month Maternity Contract. The successful candidate will play a crucial role in ensuring that customer orders are processed accurately and promptly, contributing to overall customer satisfaction. This position requires strong organisational skills and the ability to work in a fast-paced environment, making it ideal for individuals who thrive under pressure. Responsibilities Taking incoming phone calls and answering our customer questions regarding stock levels, price and product availability Accurate and timely processing of customer orders using our order processing software system Advising customers of their orders’ status and ensuring delivery information is provided to them Advising customers on alternative products and additional accessories for their needs Ensuring the company database is correctly maintained Processing service orders, quotations and raising credit note paperwork. Experience Previous experience in a customer service role Experience with order processing software (such as Sage, Pegasus, Xero, etc.) The ability to multi-task, prioritise and manage time effectively Excellent verbal and written communication skills A good understanding of what it means to be customer focused and commercially minded Confident with Microsoft Office word, email and excel A genuine desire to learn new skills and care for our customers Salary: DOE Hours: Mon to Fri 8am to 5pm Contract: 12 month Maternity Cover