Client Manager
We are seeking a highly motivated and experienced Client Manager to join the Team based at our site in Winsford.
Reporting to the Head of Client Relationships, you will be responsible for providing exceptional service and support to a portfolio of clients, driving client satisfaction, and maintaining long term relationships that drive profit and growth for our business and clients alike.
Key Areas of Responsibility:
Client Management & Services
1. Build and maintain positive working relationships with both new and current clients. Identifying growth opportunities within existing relationships
2. Competitor Analysis to determine opportunities / threats
3. Develop a relevant industry network and represent the business at industry, business, and client events
4. Be the point of escalation for service, dissatisfaction and complaint decisions
5. Ensure both the Company and Clients adhere to contract terms
6. Collaborate with all internal departments to successfully meet customer and client needs
7. Cross sell other elements of the SYNETIQ business through current relationships and possible opportunities
8. Assist with Finance reviews including debt management and the resolve of problem payments
9. Review KPI's and MI's to assess the service health and identify area...