Service Desk Executive / Service Desk Administrator
Circa £25,000
We are looking for a suitably experienced person for a Service Desk role with our client in Cumbernauld. In this role you would be supporting and maintaining customers and proactively working with them and your engineering colleagues to successfully resolve any problems or technical issues. Please note, this is NOT an IT Support position.
For this role we need someone who has previous service desk / helpdesk experience or a business / B2B customer service background, ideally along with some technical experience as well. You will need to have great organisational skills, be able to work in a busy environment, and also have good computer and administration skills as well.
Your role will include:
Working and liaising with your engineers to schedule customer appointments
Identifying, diagnosing and rectifying customers issues
Resolve any customer complaints quickly and efficiently
Managing equipment deployment as well as ensuring all kit is available for jobs
Answering phone calls, taking messages and connecting calls to the proper people
Day-to-day use of CRM system
Oversee helpdesk support operations
Reporting updates of jobs to senior management
Generating reports
This is a fantastic opening with a great company who provide industry leading products to their customers. The starting salary is circ...