Claims Handling Team Leader
Salary circa £32,000
Are you self-motivated and looking for a new challenge in a Team Leader role within commercial property claims? We have a fantastic opportunity to join our leadership team in Perth!
A Bit About The Job
The successful candidate will lead one of our 5 teams across commercial property claims and will be accountable for:
1. Team Leadership: Managing and motivating a team of frontline claims handlers.
2. Resource Management: Planning and managing resources to meet service level agreements.
3. Performance Improvement: Using data to identify trends and improve performance.
4. Celebrating Success: Sharing best practices and celebrating achievements with other leaders.
Skills And Experience We're Looking For
1. Relationship Building: Ability to build great relationships with brokers to improve sentiment and skilled in handling commercial property escalations or have experience in technical escalations and problem solving.
2. Data Analysis: Proficient in understanding data and using it to identify areas of improvement within the team.
3. Process Improvement: Passionate about identifying and removing unnecessary steps and able to challenge processes and suggest smarter ways of working.
4. Workload Management: Capable of managing team workload and organizing resources while remaining calm under pressure.
5. Communication and Motivation: Excellent communicator and motivator, driving initiatives to improve team engagement.
What You'll Get For This Role
Our purpose - "with you today, for a better tomorrow" - is a promise we make to our colleagues too. One of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
1. Starting salary circa £32,000 (depending on location, skills, experience, and qualifications).
2. Bonus opportunity - 8% of annual salary; actual amount depends on your performance.
3. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
4. 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
5. Up to 40% discount on Aviva products and other retailer discounts.
6. Up to £1,200 of free Aviva shares per year through our Matching Share Plan.
7. Brilliantly supportive policies including parental and carers leave.
8. Flexible benefits to suit you, including sustainability options such as cycle to work.
9. Use your 3 paid volunteering days to help others.
10. Wellbeing support and tools.
Aviva Is For Everyone
We're inclusive and welcome everyone; we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working, spending around 50% of their time in our offices each week, combining flexibility with time together with colleagues.
To find out more about working at Aviva, take a look here.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have disclosed a disability, and we'll interview you. #J-18808-Ljbffr