Job Description
In our continuous journey of growth and innovation at Carnival UK, we are seeking a eCommerce Manager to bring fresh insights and expertise to our digital department.
Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise of holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the eCommerce Manager will play a pivotal role in shaping the way we do this.
This exciting new role will manage our P&O Cruises eCommerce team, through effective merchandising, forecasting, and gap analysis, whilst supporting UX improvements.
Your responsibilities will include:
* Commercial delivery of our digital revenue targets shore & ship, through ongoing improvements to merchandising & customer experience.
* Work closely with Development, content & business teams to ensure consistency of guest experiences across all touchpoints and be the guardian of the brand for digital.
* Feed in at all stages of the development cycle to ensure that any new features are built with the guests’ needs and the P&O Cruises brand identity at the forefront.
* Ensure the timely and successful delivery of all new cruise launches, coordinating efforts across the digital team to achieve this and be the single point of contact for others across the business.
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK07, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.
Requirements: Your Expertise and Leadership
To thrive as eCommerce Manager, we're looking for:
* Knowledge of eCommerce concepts and best practice.
* Previous responsibility for commercial targets in a digital retail business.
* Strong digital merchandising understanding.
* Experience in planning and implementing digital development and commercial strategies.
About You: A Catalyst for Change
We believe that diversity enriches our team. We're interested in candidates who have:
* Confident leadership and team management skills.
* Ability to work on multiple projects simultaneously.
* Strategic mindset.
Why Join Us?
Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
* Employee Discounted Cruising plus Friends and Family offers.
* Annual bonus.
* Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
* Contributory Defined Contribution Pension scheme.
* Company paid private medical and dental insurance and health assessment.
* In-house Occupational Health help and access to digital GP.
* Life Assurance.
* Parental and adoption leave.
* Employee Shares Plan.
* Electric Car and Cycle to Work schemes.
* Employee-led networks.
Ready to Lead?
If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.
About Us
Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure, and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight-knit teams share high standards, heartfelt values, and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity, and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
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