Freight Forwarder based in Basildon are looking to recruit an experienced Inside Sales Clerk to join the Customer Service / Quotations Team.
The Inside Sales Clerk is responsible for the day to day tasks involved with pricing Import and Export LCL quotes, and communications with clients, origin offices, agents, and vendors to achieve the ultimate goal - customer satisfaction.
Duties for the Inside Sales Clerk will involve:
1. Quote Follow up - Follow up for quotes via phone and email. Follow up to be undertaken and reported within 24 hours of quoting.
2. Load Plans - Open daily and identify the containers loading in 48-72 hours and note the destinations to be targeted that week.
3. Quotes - Quotes 10cbm+, or new/unrecognised accounts to be contacted prior to quoting to obtain further information.
4. Secured bookings - Secured bookings to be sent to the customer service team with all required information necessary.
5. New Log-in Accounts - Ring “New Log In” accounts to identify potential business and qualify the account suitability for access.
6. KPI - Minimum of 1 “sales” call per day in addition to follow up calls. Call to be logged in company CRM, along with pipeline, sales lead and any relevant material.
7. Calls - Answer phone calls from clients and vendors daily, and promptly return calls for any messages left in voicemail.
8. Claims - Ensure that all intent to claims are forwarded to the Claims Department within 24 hours.
The Inside Sales Clerk will ideally have at least 2 years experience within Freight / Shipping and also have experience with sales, customer services, or quotations.
What's on offer:
1. Competitive Salary
2. Commission Structure
3. Company Bonus Scheme
4. On-site Free Parking
5. Ongoing Training and Progression Opportunities.
Apply for this exciting opportunity today.
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