Vendor Support Associate
This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
What are your responsibilities:
* Performs varied and general tasks that are required to ensure that the operation runs unimpaired
* Follows detailed documentation and instructions to execute a variety of process-orientated tasks
* Provides escalation support, working to ensure operational goals are met
* Identifies simple to complex areas for improvement; defining, documenting and where appropriate implementing those opportunities
* Participation in the definition, documentation and introduction of strong processes, controls and quality systems in response to new and emerging opportunities
* Monitors and responds to requests for information relating to area of responsibility
* Executes audits to ensure operational compliance
* Produces excel based reports to track key metrics
* Executes key processes that require higher-level resourcing
* Collaborates and communicates with management and internal partners regarding process and standards compliance, recording and reporting issues, and recommendations for problem resolution
* Mentors lower-level employees
About You:
* You must have previous experience working in a similar role within a service or manufacturing environment
* You should be able to demonstrate a broad knowledge of corporate policies, products/service portfolio and possess in-depth knowledge of administration or technical practices in relevant areas
* It would be advantageous to have experience in Business ERP systems such as SAP or MSFT Dynamics 365
* You will have competency in Microsoft Word and Excel
* You are an excellent written and verbal communicator with strong teamwork skills
* You should have a proven record of out-of-hours business support and commitment
* You have an excellent customer focused mindset and are a problem solver
* A proven record of out-of-hours business support and commitment
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job: Technical
Job Level: Core
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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