Job Responsibilities:
1. To have a thorough knowledge of all Practice procedures.
2. To work in accordance with written protocols.
3. Pulling/filing notes for satellite surgeries as required by Clinical Staff.
4. Processing messages via DOCMAN workflow & Tasks.
5. Photocopy as requested.
6. Informing patients of test results in accordance with Practice guidelines.
7. Receiving patients consulting with members of the Practice team.
8. Handing processed medication orders to patients and carrying out the necessary checks.
9. Be able to cover all reception positions as necessary.
10. Process requests for today/future appointments from patients by telephone.
11. Deal with visit requests.
12. Ensure appointments are booked in accordance with Practice guidelines.
13. Registration of new patients, computer data entry, and medical records.
14. Process patients' change of address, computer data, and medical records (have knowledge of Practice area).
15. Process repeat prescription requests in accordance with Practice guidelines.
16. Have working knowledge of the telephone system, during and after hours.
17. Deal with all incoming calls appropriately and know when to transfer to other departments.
18. Co-ordinate the delivery of patient medication to designated drop-off points in Clifton on Teme and Martley.
19. Clear rooms after surgeries and ensure the waiting room is tidy.
20. Ensure building security has thorough knowledge of doors/windows/alarm.
21. Make tea/coffee for doctors as requested.
22. Any other tasks allocated by managers.
Organisation: Knightwick Surgery
Location: Bromyard Road, Knightwick, Worcestershire, WR6 5PH
Salary: £11.50 per hour
Role: Part-Time
Hours: 15.5
Closing Date: 29/11/2024
Contact Name: Deb Arnold
Email: deb.arnold@nhs.net
Telephone: 01886 821279
How to Apply: Please send your application together with CV to deb.arnold@nhs.net
Herefordshire & Worcestershire Training Hub, Suite 1, Berrows Business Centre, Bath Street, Hereford, HR1 2HE
Part of Taurus Health Ltd. Registered in England and Wales No.08030655
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