Account Handler, (Chelmsford)
Aon’s UK Retail business is currently recruiting a Client Service Advisor (Account Handler) to join our Aon Global Client Network team. This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office. You will have the opportunity to work on a diverse portfolio of clients, collaborating with Aon colleagues internationally.
The Aon Global Client Network operates in 120 countries and is unlike any other industry. AGCN handles some of the largest clients in the world. We, the UK part of AGCN, handle the subsidiaries of these global companies that have a presence within the UK and assist them with all risk solutions. The AGCN team is a vibrant, driven, and impactful team; we share best practices and support each other. Working with numerous Aon offices around the world, you will have the opportunity to create a wide network of colleagues.
You will have the full support of the team and management; career development is at the forefront of the team, and we will assist you in developing your skills to further progress your career at Aon.
What the day will look like
The Client Service Advisor will be primarily responsible for providing a high quality, innovative, and profitable service in accordance with the client’s needs.
As a Client Service Advisor, some of your key responsibilities will include:
1. Provide the highest level of service to each assigned Client in line with the agreed SoSA and fully understand the Client’s business and insurance requirements.
2. Formulate questionnaires, reports, presentations, and any other client documents as required, including visits to Clients.
3. Communicate terms of settlement to Client, ensure premiums are debited (and allocated appropriately where vital), and assist with maintenance of credit control standards.
4. Comply with regulatory and other standards as advised by line management.
5. Understand and follow ICOBS rules, Sarbanes Oxley, BiPar, and Aon business procedures. Aon UK Limited is authorised and regulated by the Financial Conduct Authority.
6. Take ownership of problems and their resolution, seeking assistance where vital.
7. Update Aon systems (such as working documents, Acturis) per agreed parameters.
8. Identify improvements in Client risk & insurance programme design.
9. Implement recommended changes for Clients, if required.
10. Negotiate renewal terms, Mid Term adjustments, and cover extensions.
11. Undertake negotiations with insurers as agreed, marketing & negotiating terms with the Aon Facilities as required, fully support the broking function to achieve optimum solution for the client.
12. Preparation of comprehensive marketing presentations and the renewal report, working with the Broking Managers to prepare full cover comparisons as required.
13. Build and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service, and industry knowledge that a specific Insurer could deliver to them.
14. Co-ordinate global programmes and effectively connect with the global network and Global Risks.
15. Provide ongoing communication with the client following queries/alterations and ensure Client is kept appraised of developments.
16. Identify revenue development opportunities on allocated Client accounts and make recommendations.
17. Ensure contract certainty is delivered. Act as a critical issue point for colleagues in relation to contract certainty queries, mentoring others as appropriate.
18. Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
Skills and experience that will lead to success
1. Commercial insurance experience is desirable and an advantage but happy to look at candidates that have personal lines experience.
2. Working towards or have the desire to undertake Insurance exams.
3. Organised, with the ability to prioritise work, delivering accurately and on time.
4. High level of FCA Principle and Procedures – Desirable.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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