Are you passionate about improving patient safety and ensuring quality care? Join our team as a Patient Safety and Complaints Improvement Officer, where you will lead investigations into patient complaints and low-level incidents. Your work will help enhance patient outcomes and ensure compliance with the NHS Patient Safety Incident Response Plan and relevant regulatory requirements.
Key Responsibilities:
1. Lead Investigations:Conduct thorough investigations into patient complaints and safety incidents, working closely with both internal and external stakeholders. Maintain detailed records and ensure that all processes comply with regulatory guidelines.
2. Root Cause Analysis:Identify the root causes of incidents and complaints, using established methodologies to develop and implement corrective and preventive actions.
3. Continuous Improvement:Contribute to a culture of continuous improvement by recommending and supporting initiatives that enhance patient safety and service quality.
4. Stakeholder Collaboration:Work proactively with colleagues and external partners to promote best practices in patient safety and incident management....