Job Title: Business System Analyst
Location: High Wycombe (Hybrid)
Salary: £50,000 - £55,000 + Full Benefits
Job Type: Full-time, Permanent
Industry: Technology / Engineering Services
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About the Role
A global technology-driven organisation is seeking a Business System Analyst / Business Analyst to support and optimise its Field Service Management (FSM) systems. Based at the company's Head office, you will play a key role in simplifying and enhancing global Service business processes.
This is a fantastic opportunity for you, an experienced Business System Analyst BSA to join a collaborative environment where you'll lead on process mapping, system configuration, and data analysis-driving real-world impact across a global operation.
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Key Responsibilities for the Business System Analyst / Business Analyst
* Analyse and document existing service business processes
* Identify operational challenges and propose effective solutions
* Create business requirements, user stories, test cases, and training materials
* Support the implementation and rollout of FSM systems globally
* Develop dashboards and forecasts using tools like Power BI
* Write SQL reports as required
* Maintain data integrity and system hygiene
* Deliver training sessions to service system users
* Provide day-to-day user support
* Lead small projects or contribute to larger transformation initiatives
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Key Skills & Experience required for the Business System Analyst / Business Analyst
* Bachelor's degree in Business, IT, Engineering, or related field
* 2-3 years' experience in an analytical or business systems role, ideally in a service-based business
* Strong understanding of Field Service Management systems and service workflows
* SQL reporting experience
* Hands-on experience with Power BI or similar analytics tools
* Understanding of project management and software development lifecycles
* Excellent communication and stakeholder engagement skills
* Ability to work independently and manage multiple priorities
* Strong problem-solving attitude and attention to detail
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What's on Offer
* £50,000 - £55,000 per annum
* Full benefits package (details available on request)
* Hybrid working with High Wycombe office base
* Opportunities for international travel
* Exposure to high-impact, global service transformation projects
* A supportive, collaborative team culture
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This is a great position working for a great company and it will go quickly so if you are a Business System Analyst or Business Systems Analyst or Business Analyst, ideally with experience with Field Service Management, please send your CV to me today.