We're seeking an Outpatient Lead Nurse to work within our Outpatient Team. At Healthshare Clinic West London, we have an 8 bedded day surgery unit and theatre complex with 1 theatre and 4 recovery bays. We provide Surgery for the following specialties: Podiatry, Ophthalmology, Chronic Pain Management Weight loss, Plastics and General Surgery, and are looking to expand our portfolio of specialties.
The purpose of the Outpatient Lead Nurse role is to clinically and operationally support the outpatient department to promote and ensure excellent patient care and take responsibility to lead the department under the direction of the Executive Director.
You will be responsible for the deployment, supervision and mentoring of staff within the clinical area and will support the hospital management team in providing clinical leadership.
Main duties of the job
The post holder is responsible for the day-to-day management of the outpatient department, ensuring the efficient and effective use of all resources in order to deliver high quality, safe and effective patient care in an environment of continuous improvement.
This is a clinical role and the post holder will be responsible for ensuring the delivery of safe and evidence-based clinical care including phlebotomy and cannulation, assisting consultants with minor operations and gynaecology procedures, wound management, injections etc.
The postholder will be expected to regularly assess and deliver direct patient care in order to maintain professional competence, authority and credibility. You will be required to set and maintain high standards of care, be accountable for auditing and monitoring of care, and working flexibly in order to meet the needs of the service.
The post holder is professionally and managerially accountable to the Executive Director and is expected to work closely with other staff and leads within the hospital to ensure care delivery is safe and efficient.
Develop strong partnerships with key stakeholders both internally within Healthshare and externally e.g., consultants, suppliers, local NHS Trusts. The post may require liaison with a range of health, social services and voluntary sector personnel and members of other agencies.
About us
We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.
We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.
We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.
We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.
Job responsibilities
Management duties and responsibilities
Management and Leadership:
1. Effective management and coordination of departmental staffing on a day-to-day basis.
2. To act as an effective leader and be responsible for the day-to-day supervision of outpatient department, effectively motivating, and directing staff to ensure that time and resources are managed through effective teamwork.
3. To ensure that staff have a clear understanding of their duties and responsibilities and of the standards of performance and conduct expected of them.
4. To organise the nursing/healthcare team on a daily basis deploying staff appropriately according to their skills and experience demonstrating effective delegation.
5. Take responsibility for implementing and reviewing clinical practices to ensure that they are evidence-based and cost-effective.
6. To contribute towards the new ways of working and the development of nursing roles which support clinic and corporate objectives and improvement objectives.
7. To be an authorised signatory for stock orders, staff time sheets and expenses.
8. To work with all members of the multi-professional team to develop services to ensure the effective provision of all aspects of clinical care are maintained at a high standard.
9. To contribute to and influence the total patient experience and journey through collaborative working and effective communications with all members of the multi-disciplinary team throughout the hospital.
10. To assist in the formulation, and review of clinical policies/pathways and procedures and ensure corporate-wide agreed policies are adhered to.
11. To ensure that high standards of cleanliness, tidiness and décor are maintained throughout the Outpatients Department and environmental standards are adhered to.
12. To promote effective communication with external agencies to facilitate ongoing patient care.
13. To contribute towards the development, production and implementation of the departments objectives, in line with agreed service and financial objectives.
14. Ensure that at all times the team work in a safe and responsible manner by demonstrating a knowledge and understanding of all corporate Health and Safety policies and the implementation of safety measures including Fire regulations, COSHH Regulations and Moving and Handling.
15. To adhere at all times to the NMC Code of Professional Standards of Practice and Behaviour for Nurses and Midwives (2005).
16. To ensure approved manual handling techniques in delivery of safe patient care using procedures taught by the manual handling team, including the safe use of mechanical and non-mechanical manual handling aids.
17. To monitor and assist in the review of clinical standards and practice through collection of data within their clinical area, providing essential information within a timely manner.
18. To be a competent practitioner delivering all aspects of care relative to their patient group leading innovation and demonstrating clinical expertise.
Communication and Relationships:
1. To ensure that all team members report changes in patient progress effectively, both verbally and in written form - ensuring accurate, legible and holistic nursing records according to NMC guidelines.
2. Where appropriate interpret and present clinical information to patients and their relatives, demonstrating effective interpersonal and communication skills to ensure that patients/family and their careers have sufficient relevant verbal and written information for care.
Education, Professional Development and Training:
1. Identify the training and educational needs for all staff, contributing to the development and provision of the yearly training plan and educational training programmes and opportunities.
2. To support the implementation of an effective appraisal system, ensuring that all staff have set objectives that identify and support individual development and training needs.
Research and Audit:
1. To participate in developing systems for assessing the users’ views on the quality of services provided and for involving patients’ relatives and their representatives in the planning and development of services.
Human Resources:
1. To ensure that all local and national HR policies, procedures and guidelines are adhered to and report any failure to do so appropriately.
2. Management of staff within their clinical area including specific induction, recruitment and selection, deployment, training, performance management, sickness/ absence and appraisals.
Standards of Care:
1. To ensure that the highest standard of evidence-based nursing care is delivered to all patients and their families.
2. To act as patient advocate, ensuring privacy, dignity and confidentiality are met.
3. To report any issues that are identified by patients or their relatives on a timely basis.
4. To ensure that all provision of nursing care is documented on a timely basis and accurately reflects the patient experience.
5. To ensure that individual consultant care protocols are followed.
6. To ensure a high standard of infection control and the prevention of all avoidable healthcare associated infections.
7. To administer all drugs and medications as per the local policies and procedures.
8. To report to the senior nurses any nursing issues of significance or concern.
9. To ensure that all policies, procedures, guidelines and work instructions that relate to nursing are followed.
10. To maintain sound and effective working relationships and communication with all hospital staff and consultants.
Professional:
1. To complete the competency portfolios within allocated timeframes and ensure that all clinical training requirements are fulfilled according to local requirements and the framework.
2. To successfully complete the Immediate Life Support course on an annual basis, as per Group policy.
3. To ensure personal continuing professional development (CPD) is maintained to comply with NMC registration, including Revalidation requirements.
4. To ensure that all mandatory training is attended and completed within the required timeframes.
5. To maintain and demonstrate current awareness regarding developments in nursing and service.
6. To attend organisational meetings and functions, as required.
Managerial:
1. To efficiently manage personal workload, ensuring that resources are used effectively.
2. To comply with all aspects of the Health & Social Care Act 2008 and ensure that the requirements of the Care Quality Commission (CQC) are met.
3. To ensure that Customer Care standards are adhered to.
4. To undertake and participate in appraisal reviews as per group policy.
5. To participate in the induction/orientation of new staff.
6. To ensure that equipment is regularly checked and that any non-conformity is reported on a timely basis.
7. To comply with all hospital policies that are relevant to the role and area of working.
Health & Safety:
1. To ensure the department complies with all health and safety requirements and that appropriate policies and procedures are adhered to.
2. To ensure the safety of all members of staff, visitors and patients.
3. To ensure that all near-misses or non-compliances are reported and appropriate actions taken, as required.
4. To undertake risk assessments and participate in Health & Safety audits, as required.
5. To effectively manage personal workload and ensure that all resources are used efficiently.
6. To ensure that all clinical revenue systems are adhered to.
7. To support all efforts in relation to income generation.
Person Specification
Qualifications
* RGN (Certificate and NMC registration)
Experience
* Phlebotomy and cannulation
* Assisting with minor operations
* Assisting with gynaecology procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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