Job responsibilities To be responsible for the day-to-day co-ordination of all Respiratory appointments and Outpatient Clinics working closely with the Consultants, Nurses and administration staff. To be responsible for the respiratory reception team ensuring a first-class patient experience is delivered. To be able to prioritise your workload, process patient information in a confidential timely manner and work efficiently in a busy environment. To ensure excellent communication skills are delivered when communicating with patients, relatives and health professionals. Booking appointments via the CaMIS system, managing multiple Clinicians waiting lists and ensuring appts are booked within the Access Policy Protocol and RTT directives. Reviewing all Choose & Book, Directly Bookable services and appts booked by patients online and via GP surgeries. Daily maintenance of ERS Assist with the coordination of clinics or lists to ensure effective time management. Provide general administrative services as required by the department. Deal with telephone or face to face enquiries within agreed limits and take appropriate actions Liaise with other hospital departments, GPs and other health care agencies when required Provide cross-cover within the team during absence and implement relevant organisational