The Fourteen IP Communications Ltd Conversational AI Technician is responsible for the development, production, testing and support of AI based implementations such as Evolution Virtual Agent - EVA. In addition, the role also includes development, configuration and support of 3rd party integrations and APIs.
Main Duties & Responsibilities
* Build and support of conversational AI voice and chat bots
* Provide support to AI developers, AI Support/Project management and technical support to other internal teams
* Assist with testing, configuration and documentation of technical solutions
* Make recommendations for enhancements as needed to enhance customer experience
* Assist with project planning and customer delivery
* Develop and integrate conversational AI solutions and APIs with 3rd party systems
* Develop voice and chat bot development processes, good practices & procedures
* Set design guidelines, best practices, and standards
* Apply concepts and good practices related to Natural language
* Integrate conversational AI solutions with SIP telephony systems
Person Specification
Essential Experience and Skills Required for Post:
* An analytical mind with excellent problem-solving and troubleshooting skills
* Educational background in computer science, mathematics, computational linguistics, or similar field
* Strong written and oral communication skills
* Strong collaboration skills to work with various stakeholders of different skill sets
* Strong drive and work ethic and a keenness to learn
* Excellent organisational skills
* Dynamic and able to multi-task and prioritise workload
* Experienced with Python programming language
* Familiar with JSON file architecture
* Experienced with databases
Experience and Skills Preferred for Post:
* Experience with automation and integration with third-party apps and APIs
* Understanding of conversational voice and chatbot architecture
* Knowledge of chatbot platforms and some working experience in the development of chatbots, voicebots or NLP technologies
* Experience with Generative AI
* Experience with Cisco Broadworks Cloud Platform
To be considered for this role please send a covering letter along with a copy of an up-to-date CV to helen.waterworth@fourteenip.com
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Telecommunications
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