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Commercial Training Developer (Brand; Customer & Management), Leatherhead
Client: Hyundai
Location: Leatherhead, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
d0a640944e65
Job Views:
109
Posted:
10.03.2025
Expiry Date:
24.04.2025
Job Description:
Responsibilities
1. Training development from research, scoping and deployment of both digital and in-person programmes.
2. Design of bespoke training solutions that build a customer-centric solution within all training programmes, linking impact measurement to each training programme from business performance and customer experience data including TNA’s, HCX, NCBS, etc.
3. Implementation and monitoring of all commercial Brand Immersion; Customer and Aftersales Commercial training programmes to the Retailer network, HMUK personnel, and where appropriate partner providers.
4. Taking the lead in delivery of online or face-to-face training, including design and delivery of video assets from script, run-through to final execution and launch.
5. Identify the training needs of the network in line with requirements identified from HMUK teams, appropriate affiliate partners (e.g., Innocean), and through ongoing assessment of all available data including TNA’s, HCX, NCBS, etc.
6. Maintain constant and consistent engagement with internal teams and affiliate partners to ensure needs and feedback are understood and addressed.
7. Ensure robust, evidence-based and detailed reporting linking to key elements within the Retailer Scorecard and wider business objectives.
8. Work with internal HMUK teams to plan and activate communications strategy to promote all Brand; Customer and Management Commercial training and development activities.
9. Actively seek Retailer and Internal HMUK feedback through surveys and face-to-face sessions.
10. Stay familiar with current and future training methods, technologies, formats, and delivery mechanisms.
11. Manage and support the design and delivery of product events and launches.
12. Participate in HMC and HME courses, meetings, etc., as required.
13. Complete Retailer and Partner Provider visits to drive engagement and awareness of training standards.
14. Support the Hyundai Training Administration and Support team in deployment of their duties.
15. Manage Partner Provider relationships, contracts, and Service Level Agreements.
16. Input into, manage, and report on commercial training budgets/plans.
17. Provide BMI and reports as required.
18. Oversee design and deployment of core management accreditation programme.
19. Ensure alignment of business metrics and performance improvement training activities.
20. Identify and implement specialist agency solutions for targeted consultancy.
21. Develop management communications and monthly/quarterly online health clinics.
Personal Specification
1. Ability to lead by example with Brand and Customer at the heart of actions.
2. Attention to detail and understanding of a wide range of stakeholder requirements.
3. Drive and resilience to overcome resistance to change.
4. Self-motivated with a natural drive for creativity and innovation.
5. Good influencer with the ability to deal confidently with HMUK, Retailer, and partner provider personnel.
6. Curiosity with a constant desire to innovate and optimise job functions.
7. Ability to use initiative and ingenuity when responding to problems.
8. Excellent communication and presentation skills.
9. Ability to manage different priorities under pressure.
10. Process-led with a high level of care and attention to detail.
11. Ability to complete tasks within given timelines.
12. Good working knowledge of Office-based programmes (Word/Excel/PowerPoint) and Power BI.
13. Automotive industry experience advantageous.
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