Job Description
Customer Service Advisor | Liverpool | Salary: £24,000 - £25,000 + Benefits
Shifts Monday to Friday would be 8-4:30pm and 11:30-8pm on a rota plus a Sunday 9-5pm with a day off during the week.
Working one in three Sundays.
Our client is a brand experiencing huge change and actively recruiting talented individuals to join a successful and vibrant customer service team based at their HQ in Liverpool. If you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you.
Responsibilities for a Customer Service Advisor (but not limited to)
* Acting as the first point of contact for all queries.
* Using our online platform to reply to all customer enquiries for both email and social media.
* Managing live chat during working hours.
* Dealing with customer queries and complaints.
* Tracking deliveries with couriers.
* Maintaining customer satisfaction.
* Assisting with returns, ensuring the team is up to date with the latest customer communications.
* Dealing with customer chargebacks.
* Ensuring all customer enquiries are dealt with in a professional and timely manner.
Customer Service Advisor Benefits:
* Early finish on a Friday.
* Free parking onsite.
* On-site Gym.
* 40% staff discount.
* Staff events.
* Free refreshments provided.
* 25 days holidays plus 8 bank holidays.
Hours of Work: Full Time, Permanent, Mon-Thu 8am - 4.30pm, Fri 8.00am - 4pm.
Customer Service Advisor Requirements:
* Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
* Understanding of GDPR.
* Great verbal and written communication skills.
* The ability to build rapport and trust with customers.
* Excellent planning and organisational skills.
* Excellent communication skills (spoken and written), including strong spelling and grammar skills.
* Competent with Microsoft Office - Word/Excel/Outlook.
* Demonstrated effective knowledge of products and services.
Ready to take on the thrilling adventure of being a Customer Service Advisor? If you're confident you've got what it takes, don't hesitate to apply now!
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