Job summary We are looking for someone who is calm in a busy working environment, a people person who is able to interact with patients both face to face and on the telephone. Main duties of the job Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales, and reporting to the practice manager as necessary. Promote a harmonious and professional atmosphere in this public facing role. About us Watling Street Surgery is made up of three GP partners, a Business Partner. We have three salaried GP's, one ANP and three PA's with one practice nurse. We are a friendly practice, as relatively small in terms of patients we have 7300. We are very much team players where all work together and help one another, very much an open door policy. Date posted 18 February 2025 Pay scheme Other Salary £14.39 an hour Contract Permanent Working pattern Part-time Reference number A2798-25-0000 Job locations Watling Street Northwich Cheshire CW9 5EX Job description Job responsibilities Induction and training of all new staff reception staff and EMIS training for Medical Students. Adding, editing and stopping medication from Docman letters. Rotas for reception staff, room plans for Medical Students and PCN staff. Ensure adequate staffing levels ensuring all functions are covered as required, and the needs of the business are considered. Continually assess and evaluate systems and quality, recommending changes and improvements to the practice manager as appropriate. Manage day to day issues that may arise within the team or with individuals. Regularly evaluate quality of individual and team performance. Oversee the prescription processing, consisting of general queries and routine requests in conjunction with Practice Manager, clinical team and Prescriptions Lead. Lead on CPCS referrals and Social Prescriber Link worker referrals, as part of PCN DES. Carers Trust Contact. Daily monitoring of fridge temperatures (to be logged) and to ensure all samples are ready for collection twice daily. Ordering and monitoring stock, for the clinical teams. Management of appointments, to ensure they are booked with the correct clinician and correct time allocation. Job description Job responsibilities Induction and training of all new staff reception staff and EMIS training for Medical Students. Adding, editing and stopping medication from Docman letters. Rotas for reception staff, room plans for Medical Students and PCN staff. Ensure adequate staffing levels ensuring all functions are covered as required, and the needs of the business are considered. Continually assess and evaluate systems and quality, recommending changes and improvements to the practice manager as appropriate. Manage day to day issues that may arise within the team or with individuals. Regularly evaluate quality of individual and team performance. Oversee the prescription processing, consisting of general queries and routine requests in conjunction with Practice Manager, clinical team and Prescriptions Lead. Lead on CPCS referrals and Social Prescriber Link worker referrals, as part of PCN DES. Carers Trust Contact. Daily monitoring of fridge temperatures (to be logged) and to ensure all samples are ready for collection twice daily. Ordering and monitoring stock, for the clinical teams. Management of appointments, to ensure they are booked with the correct clinician and correct time allocation. Person Specification Experience Essential Experience of working with EMIS and DOCMAN Desirable Experience of working in Primary Care Experience of working in General Practice Person Specification Experience Essential Experience of working with EMIS and DOCMAN Desirable Experience of working in Primary Care Experience of working in General Practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Watling Medical Practice Address Watling Street Northwich Cheshire CW9 5EX Employer's website https://www.watlingmedicalpractice.nhs.uk/ (Opens in a new tab)