Job Description
Digital Process Specialist – EMEA
Full time, permanent
About the role:
The Digital Process Specialist is responsible for supporting the improvement of operational efficiency through automation and process improvements. This is a critical role in enabling efficient, automated, and data driven business processes. This is an exciting opportunity for a tech-savvy, detail-oriented professional to contribute to cutting-edge digital transformation efforts in a global legal environment.
Digital Process Strategy & Optimization
* Support the design, implementation and optimization of end-to-end digital processes to improve efficiency and reduce operational costs.
* Support the integration and deployment of chosen digital tools and technologies, ensuring they are effectively integrated into existing processes.
* Analyse, map, and optimize business processes using process modelling tools
* Utilize process monitoring tools to assess the performance of new and existing processes, providing actionable insights and improvement opportunities.
* Lead and execute process improvement projects from initiation to completion, ensuring timely delivery and alignment with business objectives.
* Identify inefficiencies and bottlenecks, recommending digital solutions to enhance productivity
* Collaborate with cross-functional teams to ensure successful implementation of process changes and ensure process adoption across teams.
Stakeholder Engagement
* Drive digital culture and innovation within the organization
* Promote a mindset of continuous improvement by educating teams on the benefits of automation and process optimization.
* Participate in stakeholder workshops to design functional requirements for new processes and technologies, working with cross functional team(s)
* Support change management initiatives to ensure successful adoption of digital solutions
Compliance & Risk Management
* Ensure that all business processes comply with relevant regulations, standards, and industry-specific compliance standards.
* Identify potential risks associated with process changes and develop mitigation strategies.
* Monitor and report on the impact of process improvements on compliance and risk.
About you:
* Bachelor degree in Business Process Management, Business Administration, Digital Transformation, Innovation Management, Operations Management, Information Technology, or a related field preferred.
* Experience in digital transformation, workflow automation, business process management, process improvement, or related roles.
* Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM.
* Excellent analytical, problem-solving, and decision-making skills.
* Strong communication and stakeholder management interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
* Proficiency in process modelling tools, project management software, and data analysis tools.
Fragomen:
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR including Pro Bono, Social and Sustainability. The RBP initiatives offer great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
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