CRM Manager
Location: Hybrid (Kent)
Salary: Up to £75,000
We are seeking a talented and experienced CRM Manager to join a fast-growing, customer-focused company. In this role, you will lead and optimise CRM strategies, focusing on driving customer engagement and delivering measurable results. If you are a data-driven professional with strong organisational and analytical skills, we want to hear from you!
Key Responsibilities:
1. List & Segment Management: Manage and optimise customer lists, flows, and segments within Klaviyo to maintain engagement and relevance.
2. Performance Metrics: Monitor and analyse CRM performance, providing actionable insights to enhance performance, deliverability, and key KPIs.
3. Campaign Management: Plan, execute, and manage daily CRM campaigns, conducting A/B testing to fine-tune strategies for maximum impact.
4. Workflow & Hygiene Management: Ensure smooth customer journeys through effective management of workflows and maintaining data accuracy and list hygiene.
5. Collaboration with Customer Service: Work closely with the customer service team to ensure a steady flow of engaged leads that align with sales goals.
6. Innovation & Updates: Keep up with the latest CRM technologies and tools to improve processes and collaborate with design teams to create impactful campaign assets.
Qualifications:
1. Proven experience as a CRM Manager or in a similar role.
2. Strong proficiency in CRM systems, particularly Klaviyo.
3. Excellent organisational, multitasking, and problem-solving abilities.
4. Experience in data analysis and performance tracking.
5. Expertise in A/B testing and campaign optimisation.
6. Strong communication and collaboration skills.
7. Familiarity with Figma for design collaboration is a plus.
8. Strategic thinker with attention to detail.
Why Join Us?
1. Hybrid working model, based in Kent.
2. Competitive salary of up to £75,000.
3. Be part of a forward-thinking company committed to growth and innovation.
If you're ready to take your CRM career to the next level, apply today!
If you can’t see what you’re looking for right now, send us your CV anyway – we’re always getting fresh new roles through the door.
#J-18808-Ljbffr