We are looking for motivated and dedicated customer focused people to join the team and play an important role in ensuring that HSE provides a professional response to Health and Safety Concerns, and Advice requests, within strict deadlines.
Working in The Customer Service Team, your role will be to assess / triage health and safety risk, contact businesses and customers, to ensure cases are resolved in line with expectations and service levels.
You will be responsible for processing your assigned work, and making an assessment on information received about the matters. You will work collaboratively with internal and external customers to obtain accurate and relevant information. You will ensure that responses are professional, accurate and timely, and work is recorded accurately on systems.
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