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BT Group
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Job Reference:
1ffbefb4fead
Job Views:
5
Posted:
24.04.2025
Expiry Date:
08.06.2025
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Job Description:
Posting Date: 17/04/2025
Function: Service
Salary: Competitive + Benefits
Why This Job Matters:
BT is a global leader in business communications, delivering high-performance, secure, and integrated network and IT infrastructure services. Our customers rely on us to enable their digital transformation journeys, and our success depends on delivering exceptional service and support.
As a 3rd Line Technical Professional, you play a critical role in protecting our customers' infrastructure and reputation by providing BT’s highest level of technical expertise. You will be at the heart of our “Cloud of Clouds” strategy—ensuring customers can connect securely and seamlessly to the data and applications they need, wherever they are in the world.
This role supports BT’s Digital Global Services strategy, focused on delivering scalable, repeatable solutions with outstanding customer service and market-leading security. You’ll be essential in helping us become a more agile, customer-focused, and predictable business by supporting end-to-end customer experiences, driving simplified systems and processes, and contributing to trusted relationships.
What You’ll be Doing:
* Provide onsite 3rd line technical expertise while supporting and protecting LBG’s large enterprise network. You will understand and collate requirements and challenges from the customer and act on them using your expertise in a timely and efficient manner to provide the best service possible.
* Collaborate with customer and BT technical teams in supporting new and existing technology infrastructure, including design, implementation, diagnostics, and project tasks.
* Manage and work independently with external 3rd party suppliers and customer stakeholders where necessary.
* Mentor and support 1st/2nd technical teams and 3rd line colleagues, along with other relevant parties such as project managers, design staff, and senior management.
* Maintain excellent relationship management skills when dealing with customers, 3rd parties, and internal colleagues.
* Lead collaborative working approaches and continuous improvement initiatives, encouraging their adoption to deliver optimal results for the customer.
* Demonstrate subject matter expertise in complex, technical infrastructure, products, and services, providing solutions to meet various customer needs.
* Strong customer communication and relationship management skills are mandatory.
* Cisco CCNP or equivalent professional experience.
What we'd like to see on your CV:
* 5-10 years of networking experience on large enterprise networks of 100+ nodes.
* Experience in data centre/large enterprise environments covering WAN, LAN, Security, Cloud, Wireless, Automation, Voice, and NetOps.
* Proven troubleshooting experience in large enterprise, multi-vendor networks.
* Experience in designing and deploying network solutions to resolve service issues.
* Competitive salary with benefits, including a 10% bonus, 25 days annual leave, flexible benefits, and world-class training.
* Additional perks include options for shares, discounted broadband/mobile/TV, and access to retail discounts.
Flexible working arrangements include hybrid work from home 2 days a week, part-time, and job-share options. We support reasonable adjustments for the application process.
BT values diversity and inclusion, encouraging applications from all backgrounds, even if you do not meet every qualification. Join us to be part of a diverse, innovative team making a societal impact.
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