The required shifts are Tuesdays, Thursdays and Fridays, 08:30 to 18:30 (with 45 mins break), total of 27.75 hours per week.
We are looking for someone to join our reception team who will work hand in hand with our clinical and administrative teams to support the provision of great patient care.
If you are looking for the challenge of a completely new role that requires you to have your wits about you (busy environment), to learn some medical terminology/computer systems/processes and procedures and you would enjoy helping our patients and our team we would welcome your application.
If you are already an experienced medical receptionist then you will know what to expect but at Penn Hill Surgery we would hope you would enjoy working as part of a great team who are supportive of each other and the wider team.
If you would enjoy a busy work environment, lots of telephone and face to face patient interaction and administration then please send us a copy of your CV.
Main duties of the job
1. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
2. Deal with all general enquiries, explain procedures and make new and follow-up appointments.
3. Using your own judgement and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
4. Explain practice arrangements and formal requirements to patients and those seeking temporary cover and ensure procedures are completed.
5. Enter patient information accurately onto the computer (EMIS) as required.
6. Receive and make telephone calls as required, ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuring accuracy of detail and prompt delivery.
7. Action tasks on EMIS, AskmyGP and Email on a daily basis.
8. Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts, recording details on the relevant record.
9. Deal with patient registrations including temporary patients and deductions.
10. Scanning and coding of clinical documents.
About us
Penn Hill Surgery is located just off of Yeovil's town centre where we enjoy the benefit of on-site staff parking.
We have a team of 4 GP partners, 2 Advanced Nurse Practitioners, 1 Clinical Pharmacist, 3 Practice Nurses, a Trainee Nurse Associate and 2 HCAs. We are also joined by GP trainees as we are a training practice. In our non-clinical team we have 2 Health Coaches, a prescription pod consisting of Prescription Clerks and General Practice Assistants (GPAs), Finance and Performance administrators, a Patient Services Manager that line manages Reception and our Medical Secretary teams as well as a Practice Manager.
We are a friendly, dynamic practice who are looking for individuals to enhance our non-clinical team.
We offer 5 weeks + bank holiday pro-rata annual leave, a paid sickness scheme and an NHS/other pension dependent on your choice.
Job Responsibilities
Job Title: Medical Receptionist
Hours: Up to 32 per week (08:30 starts, some half days and some 18:30 finishes)
Place of Work: Penn Hill Surgery
Reports to: Patient Services Manager
Job Summary
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone.
To uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery.
Person Specification
Qualifications
* 5 GCSEs or equivalent, including English and Maths
* Customer care training
* NVQ 3/AMSPAR
Experience
* Experience of working in a public reception environment
* Experience of telephone switchboard operation
* Experience of using a clinical medical system, or similar
* Experience of Microsoft Office software
* Experience of dealing with the public/patients
* Experience of using Emis Web
* Knowledge of primary care in the NHS.
Skills
* Excellent communication (oral and written) skills and outstanding interpersonal skills
* Excellent keyboard and computer skills
* Ability to listen and empathise
* Appropriate IT knowledge, skills and experience
* Negotiating skills and problem-solving
* Good time management
Qualities
* An understanding, acceptance and adherence to the need for strict confidentiality
* Ability to use own judgement, resourcefulness and common sense
* Ability to work without direct supervision and determine own workload priorities
* Ability to work as part of an integrated multi-skilled team
* Pleasant and articulate
* Able to work under pressures
* Able to work in a changing environment
* Able to use own initiative
* Honest, caring, pleasant, sympathetic, good-humoured and displays integrity at all times
* Willing to work flexible hours as necessary
* Empathetic understanding of patients' needs and expectations
#J-18808-Ljbffr