Background: The UK Space Agency:
The UK Space Agency (UKSA) is an executive agency of the Department for Science, Innovation & Technology (DSIT) and provides technical advice on the government’s space strategy, supporting the UK space sector to deliver the government’s vision.
Space is a part of everyday life. Satellites underpin our national economy, from agriculture and banking to aviation and shipping, and support our national security. Space science provides critical data to understand and address global challenges such as climate change, while missions to explore our solar system unite nations and advance humanity’s horizons.
We support a thriving space sector in the UK, which generates an annual income of £16.5 billion and employs 47,000 people across the country.
Through our portfolio of programmes and projects, we encourage the development of national space capabilities and are an early-stage investor in space research and development. We also promote the UK space sector’s interests and achievements; make connections to join up industry and academia; and represent the UK in international space programmes.
We have a powerful global voice, partnering with institutions across the world, including the European Space Agency.
More information about the Agency is available here:
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Our Inclusive Environment
We have an inclusive culture to make UK Space Agency a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.
We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive.
We actively welcome applications from anyone who shares our commitment to inclusion.
Central Digital and Data Office
This is an unprecedented time for digital, data and technology specialists as government harnesses digital technologies, skills and tools to transform public services. There have never been more opportunities to work collectively and creatively as a profession to respond to the changing needs and expectations of millions of people and deliver services that are simple and easy to use. The digital, data and technology profession comprises 15,000 colleagues across government, and is rapidly scaling up nationwide in line with our strategy.
In your capacity of DDaT - Head of Service Management at the UK Space Agency you will join a network of digital, data and technology professionals that has developed into an essential function for co-ordinating and driving transformation across government.
With your senior colleagues from other government departments you will set standards and maintain a shared vision to deliver transformation. You will share best practice and drive collective efficiencies wherever possible; support and guide our cross-government programmes to build digital, data and capability, and make government a destination of choice for digital, data and technology professionals.
You will be a role model and a relentless champion of government as a place where everyone can thrive and where diversity can flourish; a place that reflects the public we serve.
The potential to shape our society’s future is enormous and our purpose is to ensure the profession is equipped and inspired to deliver real, meaningful change for users; to do the work of transformation that makes government work better for everyone.
Find out more about the Central Digital and Data Office (formerly the Digital, Data and Technology Profession) on GOV.UK
The Role:
We are building a Digital, Data and Technology (DDaT) enabled organisation and will be at the forefront of government by showcasing best practice when dealing with digital and technology transformation. Our more modern, insight-driven, innovative approach to DDaT will provide outstanding experiences at the right cost, quality and pace for the Agency and ensure colleagues and wider clients receive a top-quality and cost-effective digital and technology service.
The role of DDaT - Head of Service Management will report into the Chief Digital and Information Officer and will support the Agency to transform into a digital business through delivering digital value and outcomes. It will support the renovation of DDaT, accelerate change and orchestrate our digital, data and technology management. The DDaT function needs to provide a consistent, transparent and efficient approach to the way that it delivers value to the business.
Key Responsibilities:
* Asset and configuration management. You know how to conduct life-cycle management for assets including hardware, software, intellectual property, licences and warranties. You know how to manage usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. You can help to improve investment decisions and capitalise on opportunities. You know how to comply with international standards for asset management. You document information relating to assets including identification, classification and specification of all items, and information related to storage, access, versions, etc. You can apply status accounting and auditing in line with relevant criteria.
* Continual service improvement. You can identify and explore opportunities for service and business improvement. You know how to drive analysis and identify, prioritise and implement improvements and efficiencies, ensuring that the organisation derives maximum value from services This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed.
* Customer service management. You can manage customer service functions, including responding to issue reports, information requests, access. You can use the results of customer satisfaction measurements to improve services. You have a successful relationship with customers.
* Ownership and initiative. You will take ownership of incident and problem process and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. You know how to take full accountability for actions taken and decisions made.
* Service focus. You can maintain focus on the whole life of service delivery: from designing to developing to delivering and operating. You know how to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service, managing the Agencies IT Change and Release Management process.
* Service reporting. You can take management information and consolidate agreed key performance indicators (KPIs) into product or service measures that underpin service management of a specific product or service.
* Technical understanding. This knowledge underpins your ability to deliver the responsibilities and tasks for the role and ensures that you can apply the breadth and depth of technical knowledge you need. You stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies.
* User focus. You understand users and can identify who they are and what their needs are, based on evidence. You can translate user stories and propose design approaches or services to meet these needs. You can engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .