LOOKING FOR A NEW CHALLENGE? WE ARE HIRING AT BOUGHEY DISTRIBUTION Job Overview: In this role, you will be responsible for managing customer orders, coordinating production schedules, production paperwork and the fulfilment process. You will work closely with various departments to ensure on time, in full deliveries for the customer. A successful Customer Production Administrator will have excellent communication skills, strong problem-solving abilities, and the ability to multitask in a fast paced environment. Key duties and tasks: Act as the primary point of contact for customers using SAP for production inquiries and troubleshooting. Monitor and maintain SAP production systems to ensure optimal performance and accuracy. Manage and prioritise customer orders from receipt to delivery. Coordinate with production team to ensure all orders are fulfilled according to customer specifications. Monitor inventory levels and coordinate with suppliers for timely replenishment. Communicate with customers to provide order updates and address any concerns or issues. Collaborate with internal teams to resolve production and delivery challenges. Maintain accurate records of customer orders, invoices, and related documentation. Provide exceptional customer service and ensure customer satisfaction throughout the order process. Actively undertake any training and development contributing to a high performing team. Ensuring work areas are kept in a safe, clean, and tidy manner. To abide by all Company Policies and Procedures. Support and deliver on the Company mission and vision whilst living and promoting the Company values. Liaise with relevant internal stakeholders to maintain the highest standards with due regard to Customer requirements and in line with HARA, BRCGS and any other internal or external legislation/audits. To be aware of and adhere to the Company’s Health & Safety Policy. You will challenge poor and promote good Health Safety Environmental practices by taking responsibility for the Health, Safety, environmental and welfare of yourself. This list is not exhaustive and may include any other reasonable duties which may be required by the Manager/Supervisor. What's on offer: Shift pattern - 4 on 4 off Days - 5:45am to 6pm. Hours per week - 40.25 Pay per annum - £24,410.77 per annum - paid monthly. Holidays - 23.5 days days per annum - dependent on shift pattern. Requirements and Qualifications: Previous experience of working within a food-based production environment with knowledge of BRC standards. Proven experience working with SAP production modules. Strong problem-solving and analytical skills with attention to detail Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders. Ability to multitask and prioritise tasks in a fast-paced environment. Customer-oriented mindset with a commitment to delivering excellent service. Proficiency in Microsoft Office Suite and other relevant software tools. A positive attitude towards work and employee engagement, with the ability to build and maintain relationships. Reliable, on time and always ready to achieve the company tasks and responsibilities. A team player who is honest, hardworking, works well under pressure and communicates well. Has an attention for detail. Feels comfortable and is able to operate IT equipment. Ability to be self-driven and highly motivated. Understanding and appreciation for safe manual handling practices and is Health & Safety aware. About the Company: Boughey Distribution Ltd has a 60-year heritage offering stability, a friendly workplace environment and a wide range of company benefits. We are one of the country’s leading logistic providers to the food industry, with particular experience in the ambient grocery sector, and we are proud to work with some of the UK’s largest retailers. We are supportive of our colleagues and the path they wish to take as well as offering opportunity for career development. We have three Warehouses situated in Wardle, Crewe and Newcastle-Under-Lyme, a combined total of 1.5 million square foot of warehousing space. Our team of 850 are spread over our three sites, operating over 140 articulated units, and 350 trailers. At Boughey we are proud of our standing in the local community and the different and varying customer base we have. We hire great people from a wide variety of backgrounds. As an equal opportunity employer, we ensure that our place of work is welcome to everyone. Application deadline: 09/09/2024