Part-time, Permanent Up to £32,000 depending on experience Pension BUPA ShareSave 6.6 weeks holiday Hybrid Working Southampton, Store Support Office To provide professional, consistent advice, support and coaching on all employment relation issues to managers in SSO and retail. Ensuring a fair and consistent approach is applied in relations to company policies and procedures minimising potential commercial risks. - Respond to all employment relations queries in line with our policies, and within our agreed SLAs after asking all relevant questions to fully understand the situation and query - Inspire confidence and encourage the decision maker to make informed decisions by providing expert advice, support and coaching - Draft relevant letters ensuring they’re well written, grammatically and factually correct, include everything that is necessary, and written in a way that minimises risk - Ensure stakeholders understand the policies, process, options / advice given and tools available - Provide effective day to day administration in relation to these queries; for example, accurately logging calls, updating grievance spreadsheet - Develop and maintain effective working relationships with all stakeholders - Proactively contribute to the team, working collaboratively, sharing knowledge, giving feedback and ensuring an effective working relationship - Use MI and anecdotal information to identify trends and recommend appropriate action to improve performance and drive continuous improvements of our service - Drive any relevant ‘focus’ area by updating/training colleagues within that area and making continuous improvements by e.g. simplifying any process and/or driving efficiencies - Attend internal and external training courses as required - Keep up to date with relevant internal and external information and provide options and recommendations where relevant - Effectively contribute to, and influence where necessary, ad-hoc projects as required within and outside the team - Provide face to face advice and note-taking support to managers in SSO and, occasionally, retail - Maintain and develop supporting tools and materials, for example, policies and How to Guides - Case manage complex cases, considering all components and formulate a strategy for a satisfactory resolution · Ability to prioritise and work well under pressure · Strong listening and communication skills - verbal and written · Strong influencing, coaching skills and questioning techniques · Attention to detail · Proven ability to contribute and work as part of a team