Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health. Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400 staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services. We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience. We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require JOB DESCRIPTION/PERSON SPECIFICATION Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed. YOUR APPLICATION It is important that you complete a formal application form as CV's alone will not be accepted. We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitmentnsft.nhs.uk. PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox. Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI). Job overview Are you looking for an opportunity to support those suffering from mental health issues? Do you work well with people and teams? Do you want to progress in your role? If you have said yes to these questions, we want to hear from you We have an exciting opportunity to join our fantastic acute wards based in Norfolk, we are looking for Band 3 Clinical Support Workers that are passionate about recovery led care with a focus on promoting least restrictive practice on acute wards in Norfolk. Come and join our dedicated teams as a Clinical Support Worker Please note that we will be hosting a face-to-face assessment day on 20th February in Norwich. Main duties of the job You will need to be enthusiastic and conscientious and do everything you can to provide the best care to our service users. We are looking for someone who displays compassion, empathy and is sensitive in their approach to people who may be distressed or have a challenging manner. Our primary focus is on collaborative working; placing great emphasis on the assessment/recovery model by using assessment tools relating to service user recovery and the philosophy that underpins patient centred care. For this role, your duties will include: Spending 1:1 time with service users Providing direct patient care such as personal care and promoting activities of daily living Having a good understanding of mental health diagnoses and presentation including appropriate boundaries Undertaking therapeutic observations of all service users Supporting service users on a 1:1 basis who may require varying levels of support Undertaking physical management of violence and aggression training to manage challenging situations Undertaking physical health observations and COVID swabbing Taking service users on leave in the community Working with families and carers Providing cross departmental working within the acute pathway as required. Working for our organisation Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive. Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about. Detailed job description and main responsibilities You will be provided with a fully supported induction programme and will be offered a programme of training and development should you wish to progress. Our staff support network includes protected time, wellbeing sessions and regular supervision. Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY Person specification Qualification Essential criteria NVQ L2/3 H&SC or Diploma L2/3 in H&SC or apprenticeship L2/3 in H&SC Desirable criteria VRQ L3 in mental health Experience Essential criteria Previous experience within the care sector Desirable criteria Mental health experience Skills Essential criteria Ability to work without direct supervision, liaising appropriately with other practitioners in the team. EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification) We encourage you to indicate your eligibility through TRAC jobs when applying. DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB) FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures - these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it. Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so. The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale. This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Job Description & Person Specification (PDF, 368.4KB) Values Based Recruitment - Candidates Guide (PDF, 360.6KB) Reasonable Adjustments - NSFT (PDF, 197.5KB)