Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here Why Bytes? Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester 25 days holiday per annum plus bank holidays and Christmas period Excellent learning and development opportunities Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area Company wellbeing and social events Sports and social clubs Incentive trips Employee Assistance Programme Discounted private healthcare EV scheme and Ride to Work scheme Winners of an array of industry awards Great Place to Work Certified Sunday Times Top 100 Best Places to Work Supporters of 85 charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Technical Account Manager Reports to (POSITION): Head of Technical Pre-Sales Team: Services - Pre-Sales Department: Pre-Sales BYTES: We are seeking a dynamic and results-driven Microsoft Technical Account Manager (TAM) to join our team. A Microsoft Technical Account Manager (TAM) plays a crucial role in helping customers achieve their business goals using Microsoft Cloud solutions and Bytes services capabilities. The Technical Account Manager is a sales and technical sales overlay role that works as a specialist resource with the purpose of driving profitability for Microsoft and the business more generally. This is achieved through proactive engagement with our current customer base to help them deploy new technology, services, and workloads. Your goal is to ensure customer satisfaction, drive value realization, and foster long-term strategic relationships through the use of data-driven insights and industry trends. We invest in our employees through ongoing support, training, and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is an opportunity to grow and move internally, which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organization, leaving space for new team members to begin their journey. PURPOSE OF JOB: (OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION) As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from their investment in Microsoft. You’ll craft and execute strategies to drive our customers’ adoption and use of Microsoft Technologies and Bytes services. Success in this position will be measured by the ability to drive profitability and meet growth targets within your customer base. You will work with a range of organisations from startups all the way through to some of the largest companies in the country who will all be looking to you to provide guidance and input. You’ll provide advice on architecture, strategy and how Bytes can help them to build, secure and modernise. KEY RESPONSIBILITIES: Build solutions, provide technical guidance and advocate for the customer Develop deep and long-lasting relationships with customers, understanding their business needs and technical challenges Conduct regular reviews with customers to ensure outstanding service and review their upcoming projects Advocate for Microsoft and Bytes Services into customers and Bytes Sales Teams Proactively look for and identify opportunities for new workloads and services into existing customers INDIVIDUAL RESPONSIBILITIES: Work closely with key stakeholders and specialists drive our Microsoft business forwards Actively contribute to improving existing processes related to the delivery of successful outcomes to our customers Collaborate with other Sales Teams, Specialists and Implementation teams to ensure successful outcomes for both Bytes and our customers Collaborate in the production of highly complex solution designs with responsibility for ensuring it meets the customers’ needs Represent the company at customer events such as conferences, discussion forums, training events, webinars, and live customer-facing events Respond to RFP’s and produce outstanding documentation to support the successful bids on a variety of projects Track opportunities using the companies CRM and provide monthly updates on key activities and wins QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Degree in engineering, Science or other relevant subjects DESIRABLE Professional Qualifications Preferably multiple Microsoft Certifications held TOGAF or Similar Enterprise Architecture Certification’s DESIRABLE DESIRABLE Years of Experience Minimum 5 years in an Architect, TAM, Pre-Sales or senior internal IT role ESSENTIAL Other Requirements The candidate must have a strong and proven track record in the successful production of proposals, RFP responses and statements of work Advanced communication and influencing skills. Able to articulate, write and present complex matters in a high quality, clear and concise manner appropriate to the audience. Able to influence stakeholders to mutually agreeable solutions. Relationship skills. Able to own and develop effective working relationships at various levels and work collaboratively with stakeholders with minimal direction. Successful candidates must have a strong understanding of all areas of technology and an appreciation of how ESSENTIAL ESSENTIAL ESSENTIAL ESSENTIAL Other details Job Family Employee Job Function Service Delivery Pay Type Salary