My client is a Norwich based chartered firm who have been providing advice to Norfolk and afar for over fifty years and you can become part of their success by supporting their adviser as a Technical Analyst.
Job Summary
To provide a welcoming, efficient, professional and effective corporate client service with a high focus on quality and accuracy adhering to TCF and Consumer Duty principles at all times.
Key Responsibilities
Corporate:
1. To process and monitor new and existing business.
2. To prepare scheme renewals 1 month ahead of client review dates.
3. To ensure ongoing scheme administration, including Auto-Enrolment assessments, are maintained accurately and efficiently in relation to new joiners, scheme leavers, claims, expression of wishes, transfers, fund switches and address changes.
4. To ensure an efficient renewal process for Group Risk and Medical Insurance schemes.
5. To ensure pension contributions are calculated correctly as per Auto-Enrolment requirements, and files are fully FCA compliant by following internal compliance procedures.
6. To obtain and interpret information from providers and clients in relation to Group Risk to negotiate best terms for clients, keeping Financial Planners up to date with all communications.
7. To attend client premises to assist with scheme administration as required.
8. To keep up to date with Group Risk and Auto Enrolment product, technical and legislative changes.
9. To prepare and issue Recommendation Letters and obtain relevant research, application forms and supporting documentation.
10. To process and monitor new business and ‘top ups’ to existing business through to completion.
11. To prepare client valuations and review packs 2 weeks ahead of client meeting dates.
12. To process all post-review related paperwork and prepare relevant correspondence as required.
13. To ensure financial transactions are completed correctly and files are fully FCA compliant by following internal compliance procedures.
14. To obtain and interpret information from providers and fund managers, keeping Financial Planners up to date with all communications.
15. To send out letters of authority and correspondence to clients, professional introducers and other third parties.
General:
1. To prepare new client meeting packs.
2. To communicate with clients and providers, responding to queries via telephone, email and post in a timely manner.
3. To ensure all client records and data are maintained accurately and efficiently.
4. To calculate fees, raise client invoices and chase outstanding fees as required.
5. To effectively manage day-to-day work through the company’s workflow system, liaising with the wider team as required.
6. Other general administration duties as assigned.
Role Requirements
Qualifications
Certificate in Financial Services or working towards qualification (Desirable)
Grade A-C or 4-9 including English and Maths
Experience
Previous experience in Financial Services (Desirable)
Knowledge and Skills
1. Understanding of FCA rules, ethics and financial regulations (Desirable)
2. A working knowledge of investments, pensions and protection plans as well as other financial products and financial planning tools (Desirable)
3. Strong IT skills, MS Office Word and Excel
4. Excellent organisational and communication skills
5. Good numeracy skills with close attention to detail
6. Able to demonstrate an adaptable/flexible approach to work within a changing environment
7. Ability to work within a team environment
8. Inter-personal skills, both written and verbal
9. Experience of using Intelligent Office (IO)
Benefits
- 10% pension contribution
- 4 x death in service
- Bupa cash plan, covers medical prescription costs etc.
- 21 days holiday + BH, increases incrementally following 2 years’ service to a maximum of 27 days
- Support with professional qualifications
- Flexibility on working hours and some working from home, subject to a satisfactory probation period.
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