Location: Venue-based – Most of your time will be spent in our venue on Bristol Harbourside interacting directly with clients.
Department: Operations
Report to: Venue Hire Manager
Responsible for: N/A
Salary: £27,089 per annum, (£21,672 pro-rata)
Contract: Permanent
Working hours: Part-time, 30 hours a week (0.8 FTE)
About We The Curious
We The Curious is an educational charity and one of the UK's leading science centres.
We produce experiences that bring people together to play, get creative with science and explore different ideas.
We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing.
We are progressive, inquisitive, collaborative, playful and creative.
About the role
This role combines the sales and administration of event bookings as well as the managing of live events.
You will be liaising with clients to help plan in the lead up to their booking, as well as supporting them on the day to deliver a successful event.
You will also handle incoming enquiries for our event spaces, providing administration for bookings including responding to phone and email enquiries and contracting and invoicing confirmed events.
This is a busy, fast-paced role and requires flexibility to pick up live event management hours both within and above your contracted hours.
What will you do in this role?
1. Deliver events with the flexibility to work early mornings, late evenings and weekends, taking responsibility for operations of the building outside of normal operating hours (managing fire evacuation, Health and Safety procedures, safeguarding and liaising with emergency services when required).
2. Liaise with clients frequently in the lead up to their events to provide advice and to ensure that all requirements are understood and documented.
3. Ensure that event spaces are set-up, clean and tidy with an eye for detail with a hands-on approach to any physical tasks.
4. Provide excellent customer service, empathising with client’s frustrations, solving problems effectively and keeping calm under pressure.
5. Collaborate and communicate effectively with other teams & suppliers to ensure that each event runs smoothly from start to finish.
6. Manage and co-ordinate event support staff during live events, set-ups and breakdowns.
7. Anticipate and support the operational needs of the department, ensuring that we have the resources available to deliver high-quality events.
8. Collate client feedback and debrief with the team to enhance the offer and understand guests' needs.
9. Conduct site tours of the venue to promote and sell the facilities and impress prospective clients.
10. Provide accurate and thorough information to clients regarding venue hire at We The Curious, effectively identifying their needs and recommending inspiring options.
11. Keep accurate and up-to-date client records using our current event booking database.
12. Issue contracts, invoices and other documents to ensure that the administration for each event is completed accurately and efficiently and ensure that deposits and payments are received in advance of all events, chasing any outstanding accounts.
What we're looking for from you
1. Experience of working in a fast-moving events environment.
2. Experience in a client-facing role and passionate about customer service.
3. Experience of leading a team and passionate about getting the most out of people.
4. You are highly organised and are able to multitask and prioritise in a busy role.
5. You have excellent written, verbal and interpersonal communication skills.
6. You have the ability to absorb information and pick up systems confidently and quickly.
7. Administration experience, ideally in a sales or events environment.
8. Ability to think on your feet and provide solutions during live events.
Application process
Deadline for applications: Sunday 16th February 2025 at midnight.
Interview dates and location: Monday 10th or Tuesday 11th March 2025 at We The Curious
Start date: Week commencing 14th April 2025
Application process:
If you would like to apply, please complete the application form. It contains questions designed to assess your interest in and suitability for the role. Please don't send in CVs or cover letters as we don't review them.
Support during the process
We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. #J-18808-Ljbffr