About the Rangers Charity Foundation
At the Rangers Charity Foundation, our people are at the heart of everything we do. We are committed to fostering a supportive and collaborative environment, underpinned by our core values:
Compassionate – We nurture a caring and supportive team where respect and camaraderie thrive.
Open – We promote honest and transparent communication at all levels.
Inclusive – We celebrate diversity and champion an inclusive environment for all.
Committed to Excellence – We uphold the highest professional standards and work ethic.
Confident Custodians – We take responsibility for safeguarding the Foundation’s interests and those of our colleagues.
Our Expectations
As a member of the Rangers Charity Foundation, you will:
* Recognise your responsibility to contribute to the Foundation’s success.
* Demonstrate commitment to your role and the wider objectives of the Foundation.
* Support the well-being and development of colleagues.
* Understand and actively promote the Foundation’s strategy.
Foster a collaborative environment, encouraging open communication and cross-functional teamwork.
Role Overview
The Duty Officer will play a key role in overseeing the day-to-day operations of Ibrox Community Complex, ensuring a high-quality experience for all users. This role requires strong organisational skills, attention to detail, and a commitment to maintaining a safe and welcoming environment.
Key Responsibilities
•Coordinate the venues Operational Plan in conjunction with colleagues to ensure the highest levels of customer service.
•Ensure all elements of service quality are evident and action taken promptly to address any shortfall in service delivery.
•Ensure all areas are clean, safe and secure for all users following the venue’s management systems and procedures.
•Coordinate and manage the relevant staffing schedules to support the venues general operations to ensure service delivery levels are maintained to an acceptable standard, including cleaning and housekeeping.
•In conjunction with colleagues plan and implement the daily activity programme to ensure the highest level of service delivery
•Coordinate access to the various equipment stores to ensure equipment is being handled in an appropriate manner.
•Coordinate and implement the venues Fire evacuation and testing procedures, and in conjunction with the operational plan.
•Coordinate accident reporting procedures with a view to ensuring the venue is being managed in a safe and reliable manner.
•Coordinate in conjunction with colleagues the relevant work programmes around the maintenance of the venue, including the management of the statutory/industry guideline certification.
•Manage and coordinate the Contractor Logbook to ensure contractor access is managed in a safe and effective manner.
•Coordinate and implement the various venue routine inspections required to ensure health and safety in the workspace.
•Coordinate the processes supporting IAuditor and the venues inspection, reporting and review process to ensure operational effectiveness.
What We Are Looking For
The ideal candidate will have:
* Experience in venue or facility management, preferably in a community or sports setting.
* Strong organisational and problem-solving skills.
* Excellent communication and interpersonal abilities.
* A proactive approach to health and safety compliance.
* Ability to manage staff schedules effectively.
* Experience handling bookings, events, and customer enquiries.
This is an exciting opportunity to be part of a respected organisation making a real difference in the community. If you are a dedicated professional with a passion for operational excellence, we would love to hear from you.
This is a fixed-term contract for 2 years
To apply please send your CV and a covering letter outlining your suitability for the role