ROLE: Photocopier Field Service Engineer
PACKAGE: up to £35,000 + car, fuel card, negotiable holidays, pension etc.
CLIENT: A Managed Print specialist supplying products, services, and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London.
JOB OVERVIEW: Concept are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to the expansion of the service team.
KEY TASKS:
1. Service, repair, and maintain photocopiers and MFDs/MFPs.
2. Ensure all visits are completed in accordance with call control and SLA.
3. Ensure standard of repair/maintenance in accordance with company expectations.
4. Advise on potential upgrades (if applicable).
5. Maintain records and paperwork as directed by management.
6. Provide exceptional customer service at all times.
7. Attend training sessions to keep skill sets updated.
8. Software problem solving.
9. Installation and movement of hardware.
10. Regular contact with call schedulers.
11. Attend Monthly / Quarterly Service review meetings as required.
12. Carry out Pro-Active maintenance visits across the estate as required.
13. Assist Pro-Active consumables team/customers as required.
ESSENTIAL SKILLS AND EXPERIENCE:
1. Experience in servicing, repairing, and maintaining Photocopiers / MFDs.
2. Ensure all visits are completed in accordance with call control.
3. Ensure standard of repair/maintenance in accordance with company expectations.
4. Advise on potential upgrades (if applicable).
5. Maintain records and paperwork as directed by management.
6. Provide exceptional customer service at all times.
7. Attend training sessions to keep skill sets updated.
8. Software problem solving.
9. Installation and movement of hardware.
10. Regular contact with call schedulers.
DESIRED SKILLS AND ABILITIES:
1. Knowledge of Papercut or Uniflow.
2. Broad experience of IT services across a range of organizations including Private and Public Sector.
3. Enthusiasm and willingness to learn and be accredited in emerging technologies.
4. Commitment to Mission, Vision, and Values.
5. Consideration of the customer's visibility and requirements of our services.
6. Desire to present services consistently and predictably on all types of requests throughout the team and business as a whole.
7. Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
8. Identify opportunities to innovate in order to add value, and to improve efficiency and competitiveness.
9. Execute tasks and record efficiently to enable timely billing.
Apply Now!
Apply via this advert or email your CV. Alternatively, call Nikki Foxall on (phone number removed).
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